Paola Trigueros
Boca Raton,Florida
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Operations Manager
DiningEdge Technologies
10.2019 - Current
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations and developing strategies to improve individual and team performance
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed and reported on key performance metrics to senior management.
Account Manager
DiingEdge Techonologies
01.2017 - 09.2019
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Trained new employees on customer service and organizing strategies.
Virtual Executive Assistant
Maria Padilla
08.2016 - 12.2016
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Organized and coordinated conferences and monthly meetings.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened calls and emails and responded accordingly to support executive correspondence.
Branch Manager
Citibank El Salvador
06.2011 - 07.2016
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Established and checked coding procedures, monitored reports and updated internal files.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted sales and customer loyalty through incentive programs.
- Resolved various issues impacting sales management and business operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
Bachelor of Business Administration - Business Administration
Universidad Jose Matias Delgado
San Salvador, El SalvadorMBA - International Marketing
ADEN, Business And Marketing School
San Salvador, El Salvador09.2009
Skills
- Budget Development
- Work flow planning
- Sales Promotion
- Sales Strategies
- Records Organization and Management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
DiningEdge Technologies
10.2019 - Current
Account Manager
DiingEdge Techonologies
01.2017 - 09.2019
Virtual Executive Assistant
Maria Padilla
08.2016 - 12.2016
Branch Manager
Citibank El Salvador
06.2011 - 07.2016
Bachelor of Business Administration - Business Administration
Universidad Jose Matias Delgado
MBA - International Marketing
ADEN, Business And Marketing School
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