Paola Valencia
Phoenix,AZ
Summary
Accomplished professional specializing in project coordination and office management. Expertise in maintaining workflow efficiency and enhancing customer satisfaction through effective relationship management. Adept at implementing process improvements and managing multiple client engagements to drive operational success.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Total Corporate Services (TCS)
Phoenix, Arizona
11.2016 - 02.2026
- Managed entire project execution and successfully deployed enterprise solutions by identifying the process.
- Prepared weekly reports and Supported budget tracking by maintaining accurate records of expenses and invoices.
- assisted in the preparation of project proposals and led presentations Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Coordinated project timelines and schedules for multiple client engagements.
- In charge of making and sending quotes, Sales orders, invoices. Confirmed automatic payments of A/P invoices to vendors.
- worked with all On-Site managers/supervisors and lead foreman's and reported back to my manager.
- Upon leading and directing all jobs and many other responsibilities I also hired and fired all contractors when needed or advised.
Office Manager/Administrative Assistant
Lunas Pool Plumbing
Phoenix, Arizona
04.2014 - 09.2016
- Managed front desk operations by greeting visitors, addressing inquiries, and directing them to appropriate personnel to ensure a welcoming environment.
- Managed daily office operations and ensured efficient workflow.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Monitored, documented, and prepared weekly and monthly status reports to provide insights on project progress.
- Coordinated schedules for plumbers and maintained service appointment calendars to streamline service delivery.
- Assisted with billing processes and invoiced clients for services rendered.
- Track record of meeting deadlines, increasing company revenue and managing projects successfully.
Sales Representative
Sportex Apparel
Phoenix, Arizona
06.2012 - 03.2014
- Cultivated relationships with prospective new clients to drive sales opportunities.
- Created and presented sales proposals, and built creative sales strategies to enhance customer satisfaction.
- Developed strong client relationships to enhance customer loyalty and satisfaction.
- Participated in trade shows, sales workshops, and sales seminars to expand industry knowledge and network.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Addressed all complaints regarding sales and service.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Coordinated with other departments to ensure timely delivery of orders.
Receptionist/Administrative Assistant
Vantage Mobility International (VMI)
07.2009 - 08.2012
- Managed front desk operations, answered 6-line phone, and directed calls to appropriate departments.
- Checking all emails, greeting visitors and ensuring comfort.
- Front office scheduler, referral coordinator, and handling incoming and outgoing mail.
- Admin assistant duties required directly assisting the HR manager in performing internal HR functions such as reviewing resumes, preparing various business documents.
- Ordering and keeping track of office supplies inventory.
- Developed and implemented an innovative system to enhance office operations.
- Coordinated process improvements to enhance system stability and boost staff productivity.
Education
High School Diploma -
South Mountain High
Phoenix, AZ05-2011
Some College (No Degree) - Accounting, Communications
Glendale Community College
Glendale, AZSkills
- Project management and planning
- Customer relationship management
- Risk management
- Microsoft Excel and PowerPoint skills
- Technology integration
- Computer aptitude and proficiency
- Attention to detail
- Organizational skills
- Multitasking and prioritization strategies
- Effective verbal and written communication
- Basic accounting and bookkeeping
- Multi-line phone operation
Profile - Description
Hispanic, bilingual, thrives in high-pressure environments, positive attitude, excellent organizational skills, attentive to detail, fast learner, proficient in office equipment.
Personal Information
- Age: 33
- Date of Birth: 11/28/92
- secondary phone: 602-394-1436
Timeline
Project Coordinator
Total Corporate Services (TCS)
11.2016 - 02.2026
Office Manager/Administrative Assistant
Lunas Pool Plumbing
04.2014 - 09.2016
Sales Representative
Sportex Apparel
06.2012 - 03.2014
Receptionist/Administrative Assistant
Vantage Mobility International (VMI)
07.2009 - 08.2012
High School Diploma -
South Mountain High
Some College (No Degree) - Accounting, Communications
Glendale Community College