Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Valera De Gonzalez

Paola Valera De Gonzalez

Houston,TX

Summary

Experienced Office Manager and administration professional with 8 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

30
30
years of professional experience

Work History

Office Manager

Nick's concrete
Houston, TX
01.2020 - 02.2024
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Bilingual Tax Preparer

Garibaldi Income Tax
Houston, TX, TX
01.1994 - 05.2019
  • Analyzed financial documents and income statements to ensure accuracy of data entry.
  • Prepared federal, state, and local tax returns for individuals and businesses in both English and Spanish.
  • Researched existing tax laws to provide clients with the most up-to-date advice on filing requirements.
  • Reviewed past year's taxes for errors or missed opportunities for greater savings.
  • Ensured compliance with all applicable laws and regulations related to taxation.
  • Assisted taxpayers with any questions or concerns they had during the filing process.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Assistant District Manager

H&r Block
Houston, TX, TX
01.2003 - 05.2012
  • Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
  • Facilitated communication between corporate office and store personnel on a daily basis.
  • Resolved customer issues promptly while maintaining excellent service standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Associate of Science - Dental Assisting

Red Cross Dental Assistant Program
Oklahoma Fort Sil
05-2000

Accounting - Accounting And Finance

Houston Community College
Houston, TX
05-1995

Skills

  • Office Management

Languages

Spanish
Native/ Bilingual

Timeline

Office Manager

Nick's concrete
01.2020 - 02.2024

Assistant District Manager

H&r Block
01.2003 - 05.2012

Bilingual Tax Preparer

Garibaldi Income Tax
01.1994 - 05.2019

Associate of Science - Dental Assisting

Red Cross Dental Assistant Program

Accounting - Accounting And Finance

Houston Community College

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Paola Valera De Gonzalez