Paola Villalobos
Long Beach,CA
Summary
A highly organized administrator and educator with extensive experience in customer service and cash handling, demonstrating strong knowledge of banking services and products. Known for being a collaborative team player who can influence thinking, forge strategic partnerships, and build consensus. Capable of managing multiple projects at once with exceptional accuracy. Experienced in customer-focused environments and recognized as a reliable, punctual professional with excellent mathematical skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Leader
Action Youth America, LBUSD
Long Beach, CA
09.2023 - Current
- Assess each student's learning needs by tracking homework records, modifying instructional methods and materials individually to make 100% of the students feel engaged in the learning process
- Responsible for the coordination and supervision of programs, ensuring they meet their goals and objectives
- Manage and prioritize project tasks and appointments, ensuring timely completion and adherence to deadlines while
- Oversee the financial planning of projects while ensuring the use of cost-effective methods
- Daily Instructional Planning and Development for After School students in the Long Beach District
- Maintain the day to day compliance of the After School Program
- Accurately record student behavior and address all parental concerns promptly
Administrative Assistant
San Jose State University
San Jose, CA
11.2022 - 05.2023
- Provided extensive support to the Department Chair of Economics, encompassing tasks like scheduling and managing calendars
- Maintained an extensive filing system for correspondence, business matters, and other related data
- Spearheaded a capital campaign generating over $10,000 in revenue for the department
- Provided administrative and organizational support to facilitate smooth daily operation
- Worked in partnership with University Event Directors to plan, coordinate, and execute events, managing all aspects from logistical arrangements and on-site supervision to post-event analysis and wrap-up
- Oversaw internal communication strategies and facilitated the development of proactive, comprehensive communication channels between leadership and departments
- Demonstrated success in building relationships and partnerships with the department's student body and alumni to enhance fundraising efforts
- Identified sponsors and optimized funding opportunities through various business strategies
Tutor
Eye Level Learning Center
San Jose, CA
01.2022 - 01.2023
- Provided academic assistance to students in a one-on-one and small group setting of multiple pre-kinder through 12 grade subject levels
- Provided homework assistance using specific curriculum and materials
- Recorded student attendance, grades, progress, and other aspects of their education
- Documented student growth, material mastery and engagement sharing information with students and parents to improve effectiveness and overall goals
- Maximized positive learning potential by creating unique questionnaires that address learning styles and subject mastery
- Evaluated teaching methods and materials for each student, making alterations on an individual basis to meet student needs allowing of the students to feel engaged in learning
Guest Services
Target Corporation
Lakewood, CA
02.2020 - 01.2022
- Demonstrated a service culture that prioritizes the guest service experience
- Assisted an average of 40+ guests per day with returns, exchanges, and payments
- Promoted Target credit and debit cards and selling various benefits, offerings and services using Target circle
- Proficiently managed labeling and pricing tasks to ensure the accuracy and organization of product information
- Trained new Cashiers and Guest Service team members as well as introducing them to the company's mission, values and customer service expectations
- Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
Sandwich Artist
Subway
Long Beach, CA
11.2019 - 01.2020
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained up-to-date knowledge of production costs, meal deals and offers
- Ensured inventory and merchandising standards are maintained in outlet store areas
- Maintained a safe and hygienic environment of preparation areas, while adhering to OSHA standards and ensuring sanitary food-handling practices
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained and analyzed consistent records of withdrawals, merchandise sales, and losses
- Supported sales strategies in partnership with Management to achieve operating results, objectives, and overall financial performance goals
- Implemented assigned responsibilities from store leadership to engage customers with proven track of upselling, while maintaining a balance of high velocity and high service
Education
Bachelor of Arts - Economics
San Jose State University
San Jose, CA12-2024
Skills
- Data Management
- Money Handling
- Interpersonal Communication
- Account Servicing
- Customer Service and Relationship Building
- Financial product knowledge
- Scheduling/Planning
- Numeric Competence
- Quantitative Analysis
- Attention to Detail
Certification
- CPI (Crisis Prevention Intervention)
Timeline
Program Leader
Action Youth America, LBUSD
09.2023 - Current
Administrative Assistant
San Jose State University
11.2022 - 05.2023
Tutor
Eye Level Learning Center
01.2022 - 01.2023
Guest Services
Target Corporation
02.2020 - 01.2022
Sandwich Artist
Subway
11.2019 - 01.2020
- CPI (Crisis Prevention Intervention)
Bachelor of Arts - Economics
San Jose State University
Similar Profiles
Martha LujanMartha Lujan
Online Tutor at Action Youth America - After-School ProgramsOnline Tutor at Action Youth America - After-School Programs
Victor VargasVictor Vargas
After-School Program Leader at Action Youth America - After-School ProgramsAfter-School Program Leader at Action Youth America - After-School Programs
Idalid BaltazarIdalid Baltazar
Program Leader at ACTION YOUTH AMERICAProgram Leader at ACTION YOUTH AMERICA