Paola Villalta Torres
Parrish
Summary
Project Manager and administrative assistant with experience in process of continuous improvement using the Lean Six Sigma methodology, processes migrations, administrative contracting, event organization, public contracting, sales, customer service, marketing and benchmarking.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Cruz Cable Tv Inc.
01.2021 - Current
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and meetings for executive leadership, enhancing communication across departments.
- Implemented new filing systems, improving document retrieval times and organizational efficiency.
- Oversaw inventory management, maintaining optimal stock levels and vendor relationships.
- Developed office policies and procedures, streamlining processes for improved compliance and efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Administrative Assistant Manager
Instituto Costarricense De Electricidad
11.2015 - 07.2019
- Prepare and update different types of controls on administrative processes and provide reports of the work performed.
- Projects supervision.
- Control the financial execution of the assigned project, in order to ensure the execution internally and externally, as well as the efficiency in the management of the project.
- Provide operational and administrative support to the organization and the realization of events and workshops made in the scope of the projects.
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
- Contributed to revenue growth by assisting with marketing initiatives and event planning efforts as needed.
- Assisted in the preparation of presentations and reports for senior management, demonstrating attention to detail and accuracy when handling critical data.
- Developed strong relationships with vendors, negotiating favorable terms for contracts and purchases.
- Facilitated smooth daily operations by coordinating schedules, appointments, and travel arrangements for executive staff members.
- Improved internal communication, fostering a collaborative work environment through regular team meetings and progress updates.
- Collaborated with team members to complete projects on time and within budget constraints.
- Identify, propose and participate in the implementation of improvement opportunities for project management, and ensuring that the expectations of all groups are met.
- Managed scheduling, appointments, and travel arrangements for senior executives to enhance productivity.
- Implemented process improvements that reduced response time for internal requests, enhancing service quality.
Commercial Assistant
Instituto Costarricense De Electricidad
01.2012 - 10.2015
- Validation and correction of corporate communication and marketing materials.
- Develop internal communications.
- Participate in the preparation of commercial business rules for different products.
- Review and endorse budgets for commercial events throughout the national territory.
- Collaborate in product launches.
- Coordinate information content for commercial points.
- Develop performance reports by commercial point.
- Go on tours to all the commercial points of the country.
- Prepare reports of new openings or possible closures of commercial points.
- Coordinated logistics for product shipments, optimizing delivery schedules and reducing delays.
- Assisted in preparing detailed reports on sales forecasts and market trends for strategic planning.
- Developed and maintained comprehensive databases to track client interactions and sales performance.
- Streamlined communication between departments, enhancing collaboration and project efficiency.
- Created, edited and forwarded spreadsheets and documents.
- Enhanced sales performance by analyzing market trends and recommending strategies for target products.
- Engaged with customers to build business relationships.
Assistant Business Manager
Instituto Costarricense De Electricidad
07.2008 - 12.2011
- Organize commercial events.
- Visit the commercial points.
- Provide advertising material to commercial points.
- Development of databases of commercial points base on the monthly customer arrival and sales.
- Manage, develop and increase the client portfolio, through the design and implementation of field studies in the search of new clients.
- Participate with the different entities and organizations of the communities, to satisfy individual, residential and micro business needs.
- Managed cross-functional teams to enhance operational efficiency and achieve organizational goals.
- Developed actionable business strategies that increased market share and improved customer satisfaction.
- Oversaw budget management, ensuring alignment with strategic objectives and financial targets.
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Implemented performance metrics to track progress and drive continuous improvement initiatives.
- Facilitated training sessions for staff, promoting professional development and skill enhancement.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Executed business plans to further strengthen and maximize territory sales and profits.
Customer Service Executive
Instituto Costarricense De Electricidad
08.2001 - 07.2008
- Manage the sales cycle of the client portfolio, increase sales, promote and market the range of services and their benefits to current and potential clients.
- Investigate and analyze the information that allows determining the technical feasibility and commercialization, on solutions to satisfy the requests of the clients in diverse services.
- Developed and maintained comprehensive knowledge of products and services to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service
Kativo S. A.
06.2000 - 01.2001
- Analyze and recommend technical solutions, as well as priority requirements of clients.
- Manage and develop the client portfolio in order to increase sales, promote and market the products.
- Take orders, make shopping lists and execute orders.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Achieved individual sales goals and customer service goals.
Education
Customer Service Executive -
INA
San Jose, Costa Rica01-2007
Black Bell Certificate -
C
San Jose, Costa RicaSkills
- Project Manager
- Management
- Process improvements
- Preparation documentation and reports
- Office administration
- Organizational skills
- Customer service
- Logistics
- Leadership
Certification
- Six Sigma Black Belt.
- Fundamentals in new technologies in Infocommunication.
- Marketing at the point of sale.
- Planning, monitoring and control of projects using computer tools.
- Model of Project Management.
- Techniques of customer service.
- Label and Protocol Seminar.
Languages
Advanced English.
Timeline
Office Manager
Cruz Cable Tv Inc.
01.2021 - Current
Administrative Assistant Manager
Instituto Costarricense De Electricidad
11.2015 - 07.2019
Commercial Assistant
Instituto Costarricense De Electricidad
01.2012 - 10.2015
Assistant Business Manager
Instituto Costarricense De Electricidad
07.2008 - 12.2011
Customer Service Executive
Instituto Costarricense De Electricidad
08.2001 - 07.2008
Customer Service
Kativo S. A.
06.2000 - 01.2001
Customer Service Executive -
INA
Black Bell Certificate -
C