Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAOLA YCAZA

Homestead,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best support the organizational brand.

Overview

9
9
years of professional experience

Work History

Receptionist

Car Factory Outlet
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Medical Records Coordinator

IVFMD
02.2022 - 04.2024
  • Requesting outside records from other doctor's offices
  • Reviewed medical records to ensure accuracy and completeness
  • Collected, filed, scanned, and retrieved confidential patient information
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, and insurance companies.

Patient Representative

Advent Health Centra Care
09.2021 - 12.2021
  • Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data
  • Answered incoming calls from patients regarding billing inquiries and resolved customer service issues
  • Performed cash reconciliations for patient accounts
  • Verified eligibility for patients
  • Received payments and posted amounts to customer accounts.

Patient Representative

Baptist Health South Florida Urgent Care
08.2017 - 08.2021
  • Assisted patients with registration, verifying insurance coverage, and completing paperwork
  • Reviewed daily reports to identify any discrepancies or errors in patient account balances
  • Provided support to other staff members as needed during peak times of activity
  • Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines
  • Provided customer service to patients by answering questions and addressing complaints.

After Care Counselor

Somerset Academy Silver Palms
08.2015 - 08.2017
  • Organized and implemented educational activities, such as games, arts and crafts projects, and sports competitions
  • Served as a resource person for parents seeking information about their children's progress or issues related to the after-school activities
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Education

Associates Degree - Psychology

Miami Dade College
05.2021

High School Diploma -

John A Ferguson Senior High School
05.2014

Skills

  • Computer skills
  • Office administration
  • Work Planning and Prioritization
  • Information Collection
  • Clerical Support
  • Administrative Support
  • Scheduling appointments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Car Factory Outlet
04.2024 - Current

Medical Records Coordinator

IVFMD
02.2022 - 04.2024

Patient Representative

Advent Health Centra Care
09.2021 - 12.2021

Patient Representative

Baptist Health South Florida Urgent Care
08.2017 - 08.2021

After Care Counselor

Somerset Academy Silver Palms
08.2015 - 08.2017

Associates Degree - Psychology

Miami Dade College

High School Diploma -

John A Ferguson Senior High School

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PAOLA YCAZA