PAOLA YCAZA
Homestead,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best support the organizational brand.
Overview
9
9
years of professional experience
Work History
Receptionist
Car Factory Outlet
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Records Coordinator
IVFMD
02.2022 - 04.2024
- Requesting outside records from other doctor's offices
- Reviewed medical records to ensure accuracy and completeness
- Collected, filed, scanned, and retrieved confidential patient information
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, and insurance companies.
Patient Representative
Advent Health Centra Care
09.2021 - 12.2021
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues
- Performed cash reconciliations for patient accounts
- Verified eligibility for patients
- Received payments and posted amounts to customer accounts.
Patient Representative
Baptist Health South Florida Urgent Care
08.2017 - 08.2021
- Assisted patients with registration, verifying insurance coverage, and completing paperwork
- Reviewed daily reports to identify any discrepancies or errors in patient account balances
- Provided support to other staff members as needed during peak times of activity
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines
- Provided customer service to patients by answering questions and addressing complaints.
After Care Counselor
Somerset Academy Silver Palms
08.2015 - 08.2017
- Organized and implemented educational activities, such as games, arts and crafts projects, and sports competitions
- Served as a resource person for parents seeking information about their children's progress or issues related to the after-school activities
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
Associates Degree - Psychology
Miami Dade College
05.2021
High School Diploma -
John A Ferguson Senior High School
05.2014
Skills
- Computer skills
- Office administration
- Work Planning and Prioritization
- Information Collection
- Clerical Support
- Administrative Support
- Scheduling appointments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Car Factory Outlet
04.2024 - Current
Medical Records Coordinator
IVFMD
02.2022 - 04.2024
Patient Representative
Advent Health Centra Care
09.2021 - 12.2021
Patient Representative
Baptist Health South Florida Urgent Care
08.2017 - 08.2021
After Care Counselor
Somerset Academy Silver Palms
08.2015 - 08.2017
Associates Degree - Psychology
Miami Dade College
High School Diploma -
John A Ferguson Senior High School
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