Paola Zavala
Richmond,CA
Summary
Bilingual community-oriented professional with 4+ years of customer-facing and supervisory experience serving diverse Latino communities in California. Skilled in building rapport, educating the public, resolving concerns with cultural sensitivity, and representing organizations in fast‑paced environments. Passionate about improving access, trust, and understanding in healthcare and social services. Experienced in outreach, public interaction, and supporting individuals through enrollment and service navigation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Marshall Retail Group
San Francisco, California
08.2022 - 02.2024
- Engaged daily with diverse community members, providing assistance, answering questions, and building strong customer relationships.
- Served as a frontline representative of the company, resolving concerns with professionalism and cultural understanding.
- Trained and supervised a team of 15 employees, ensuring consistent, people-centered service.
- Logged daily activities and maintained accurate records to support operational needs.
- Coordinated team schedules, ensuring reliable coverage for high‑traffic public interactions.
Receptionist
Hui Dental Group
San Mateo, California
01.2022 - 08.2022
- Welcomed and educated patients on services, appointment processes, and treatment expectations.
- Assisted Spanish-speaking patients with navigating forms, scheduling, and understanding care instructions.
- Maintained organized intake documentation and updated patient information.
- Provided warm, culturally sensitive support to families and community members.
Supervisor
Santa Lucia Bakery
Greenfield, California
03.2019 - 12.2021
- Built strong relationships with local residents in a high-volume, community-centered environment.
- Led and trained bakery staff, assigning duties and overseeing daily operations.
- Promoted products and educated customers on offerings during events and busy periods.
- Ensured safe handling and storage procedures while maintaining a clean, welcoming environment.
Education
Associate of Science - Business Administration
Hartnell College
Salinas, CA05-2021
Skills
- Microsoft Office (3 years: high school college)
- Digital Data Entry & Documentation
- Community Outreach & Engagement**
- Community Outreach & Engagement
- Bilingual Communication (English/Spanish)
- Rapport Building & Cultural Humility
- Public Interaction & Canvassing
- Customer Service & Problem Resolution
- Scheduling & Organizing Field Activities
- Event Support & Public Education
- Data Entry & Logging Interactions
- Team Leadership & Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Talent Acquisition Certificate – HRCI (via Coursera)
References
References available upon request.
Timeline
Supervisor
Marshall Retail Group
08.2022 - 02.2024
Receptionist
Hui Dental Group
01.2022 - 08.2022
Supervisor
Santa Lucia Bakery
03.2019 - 12.2021
Associate of Science - Business Administration
Hartnell College