Paola Zefi
Overview
7
7
years of professional experience
Work History
Senior Hiring Manager
The Ridge Wallet
11.2022 - Current
- Managed end-to-end recruitment processes, including job postings, resume screening, candidate evaluation, and interview coordination across multiple platforms
- Conducted thorough interviews and assessments to assess candidates' suitability for various roles, ensuring alignment with organizational culture and requirements
- Orchestrated hiring cycles for executive positions, collaborating with senior leadership to identify key talent and support strategic workforce planning
- Oversaw operational HR tasks and provided guidance and support to managers and staff on HR-related matters, fostering a positive employee experience
- Developed and implemented HR policies, procedures, and contracts, ensuring compliance with legal and regulatory requirements
- Led recruitment and staff development initiatives, contributing to the growth and development of a diverse and talented workforce
- Facilitated onboarding processes and designed company-wide training protocols to support new hires and enhance employee engagement and retention
- Prepared contracts of employment, managed performance reviews, and implemented initiatives to promote employee well-being and professional development
- Utilized data and analytics to make data-driven decisions, optimize recruitment strategies, and drive continuous improvement in HR processes and practices.
People Manager – With a Focus on Employee Wellness
Cognizant
06.2023 - 03.2024
- Designed and executed comprehensive mental health and wellness programs tailored to the organization's needs, including group counseling sessions, individual coaching, crisis intervention, and assessments
- Provided crisis intervention, crisis assessment, and consultation with external Employee Assistance Program (EAP) providers when needed, ensuring timely and effective support for employees facing challenges
- Conducted trainings, screenings, surveys, and health-risk assessments to promote employee wellbeing and resilience, leveraging data-driven insights to enhance program effectiveness
- Engaged actively in staff and leadership meetings, contributing valuable insights and collaborating with program managers to optimize mental health initiatives and align them with organizational goals
- Prepared and maintained reports necessary for operations, ensuring accurate documentation and tracking of program outcomes and participant feedback
- Managed the administration and completion of Performance Evaluations for the Performance Management Program, fostering a culture of continuous improvement and accountability
- Conducted assessments of the organization's current health status to identify potential risks to employees and implemented proactive measures to mitigate these risks
- Led efforts to ensure associates developed robust support systems in physical, emotional, and mental well-being, promoting a holistic approach to employee wellness
- Facilitated workshops and seminars on stress management, resilience building, and mental health awareness, equipping employees with practical strategies for managing work-related challenges
- Coordinated closely with HR teams to integrate mental health strategies into the overall employee support frameworks, fostering a culture of well-being and inclusivity.
- Optimized resource allocation for projects, ensuring timely completion within budget constraints.
Human Resources Business Partner
HR Team Services
08.2022 - 06.2023
- Provided comprehensive HR support to clients, managing relationships, and overseeing the administration of HR documentation and processes
- Conducted end-to-end recruitment activities, from job posting and candidate screening to interview coordination and onboarding, ensuring a seamless hiring experience
- Designed and delivered training workshops and learning initiatives to enhance employee skills and knowledge, contributing to organizational development and performance improvement
- Managed disciplinary and grievance processes, ensuring fair and consistent resolution of employee issues and compliance with legal requirements
- Developed and implemented HR strategies and policies, aligned with organizational goals and industry best practices, to foster a positive work environment and support employee engagement and retention
- Ensured compliance with employment laws and regulations, staying abreast of legal updates and advising clients on HR-related legal matters
- Contributed to the development of HR strategies, initiatives, and programs to support organizational growth, employee development, and business success.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Human Resources Manager
Royal York Property Management
08.2020 - 08.2022
- Managed a range of HR functions, including recruitment, employee relations, performance management, and HR policy development, supporting the organization's HR needs and objectives
- Led a team of HR professionals, providing guidance, coaching, and support to foster a high-performance culture and ensure the delivery of effective HR services
- Acted as a strategic partner to senior leadership, contributing to the development and implementation of HR strategies and initiatives aligned with business goals and objectives
- Managed the full recruitment lifecycle, from job analysis and candidate sourcing to offer negotiation and onboarding, ensuring the acquisition of top talent and a positive candidate experience
- Developed and implemented HR policies and procedures, ensuring compliance with employment laws and regulations and promoting a fair and equitable workplace
- Managed employee relations issues, including conflict resolution, disciplinary actions, and grievance handling, fostering positive employee relations and a healthy work environment
- Conducted performance reviews, identified training and development needs, and implemented programs to support employee growth and career advancement
- Collaborated with cross-functional teams on HR projects and initiatives, leveraging HR expertise to drive business success and enhance organizational effectiveness.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Project Coordinator
International Association for Solidarity
03.2017 - 08.2020
- Managed and coordinated projects within given constraints, ensuring project completion and stakeholder satisfaction
- Aligned project objectives with stakeholder outcomes, verified requirements, and communicated project progress effectively
- Developed project plans, budgets, and timelines, and coordinated logistics of people and materials
- Monitored project implementation, measured impact, and adjusted strategies to achieve desired results
- Led project teams, facilitated collaboration, and ensured project goals were met within specified timelines and budgets
- Managed project feedback, assessed beneficiary impact, and implemented improvements based on feedback.
Education
Master of Science - Clinical Psychology
University of Tirana
Albania01.2019
Bachelor of Science - Psychology
University of Tirana
Albania01.2017
Skills
- Human Resources Management
- Talent Acquisition and Recruitment
- Employee Relations and Conflict Resolution
- HR Compliance and Policy Development
- Leadership, Team Management, and Training
- Crisis Intervention, Counseling, and Mental Health Support
- Performance Management and Improvement
- Diversity, Equity, and Inclusion (DEI) Initiatives
Platforms
- Greenhouse
- Linkedin Recruiter
- Notion
- Zoho
- Microsoft 365
- GSuite
- Slack
- Betterleap
- Gem
- Teamable
- Workable
Timeline
People Manager – With a Focus on Employee Wellness
Cognizant
06.2023 - 03.2024
Senior Hiring Manager
The Ridge Wallet
11.2022 - Current
Human Resources Business Partner
HR Team Services
08.2022 - 06.2023
Human Resources Manager
Royal York Property Management
08.2020 - 08.2022
Project Coordinator
International Association for Solidarity
03.2017 - 08.2020
Master of Science - Clinical Psychology
University of Tirana
Bachelor of Science - Psychology
University of Tirana
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