Paola Alejandra Rivera De Los Rios
Doral,FL
Summary
Responsible, creative, dedicated and helpful person. Committed to the tasks to be performed, have a very good learning capacity, always willing to respect the rules and regulations to follow. Good listening and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Consider myself a good work partner and that like to work in a team for personal and professional improvement.
Friendly, resourceful and effective person.
Integrated ethical and moral values, good personal presentation, verbal fluency, understanding of customer and company needs.
Agree to receive observations that are made to any work performance and willing to learn from the situation to improve.
Great experience in the social-community field: Design and application of social projects, design and application of reflective and experiential methods, group and individual attention (advice and accompaniment), crisis attention, work with groups and realization of home visits.
Also in different aspects of costumer service, good organizational skills, knowledge of office administration and common human resources operations, data entry and file.
Overview
9
9
years of professional experience
Work History
Camp Coach/Assistant Manager
Boca Jiu Jitsu Academy
06.2023 - Current
- Enhanced camper engagement by incorporating team-building activities and hands-on learning experiences.
- Improved camp safety by regularly reviewing and updating emergency procedures.
- Established positive camp culture by enforcing rules fairly, consistently, and respectfully.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into teamwork
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team work.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased parent satisfaction through consistent updates about camper progress via newsletters or phone calls.
- Sign up new students to camps or evening classes, getting more than 50 new students, increasing sales.
- Front desk management
Private Nanny
Eve Ferguson
08.2021 - 04.2023
- Encouraged social interactions through playdates, group outings, and community events.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere at home.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Cultural Exchange Au Pair
Au Pair In America
07.2019 - 07.2021
- Developed bilingual abilities in Spanish through immersive conversation and activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created and implemented diverse educational strategies to boost development.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Helped children complete homework assignments and school projects.
- Promoted language development skills through reading and storytelling.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
School Psychologist
Kindergarten "Campanitas"
02.2019 - 07.2019
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Met with students to conduct individual assessments and determine academic and mental health needs.
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
- Consulted with teachers and parents to gain in-depth understanding of students.
- Support construction and application of family training plan.
- Design hiring and promotion strategies.
- Analysis of organization dynamic to provide interpersonal tools to employees to cope with stress and keeping updates on topics in health and safety management at work.
- Give support to families that require it to strengthen their skills for education, upbringing and care of children.
- Support design and application of evaluation of kid's development
- Early detection of cases of problems in the development and design of support strategies to work on risk factors.
- Support design and implementation of educational projects that respond to an influential education.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Supported organizational growth through participation in community outreach events promoting mental health awareness and prevention initiatives.
- Advanced research efforts within the organization by collaborating on grant applications or conducting independent studies aimed at improving treatment efficacy.
- Organize employee records, update employees handbooks and data.
- Led group therapy sessions with at least 30 participants per group, focusing on specific topics such as stress management, coping skills development, or relationship building techniques for improved interpersonal functioning.
Social Psychology Research Assistant
Envigado Mayor's Office
05.2017 - 06.2018
- Created and implemented procedures to obtain required information and support research goals.
- Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
- Collected and recorded data at various field sites for later assessment and data analysis.
- Family accompaniment, data collection of family characterization and productive profile, organization of visit schedule, assistance to project training, delivery of reports and evaluation assistance and advice with the methodological team, logistical support at service fairs, holding sessions educational activities in homes, raising awareness on specific issues for each family, compliance with weekly visits goals. Support in calls and social events of secretariats of social welfare and health of mayor's office of Envigado.
- Streamlined data organization with efficient categorization and coding systems.
- Supported grant applications by generating compelling evidence-based narratives for funding proposals.
- Managed multiple projects simultaneously, consistently meeting deadlines and exceeding expectations.
- Accomplish psychological support and counseling to over 90 community families.
Itagui's Town Hall
Itagui's Town Hall
08.2015 - 06.2016
- Advice, support and design of projects and conferences on psychological topics according to needs of associated families and elderly population.
- Facilitated psychoeducational workshops for patients and families, from small groups (10 to 20 participants) to bigger groups (over 100 participants), increasing understanding of mental health issues and available resources.
- Managed caseload effectively, ensuring timely documentation and communication with relevant parties such as insurance companies or referring providers.
- Supported organizational growth through participation in community outreach events promoting mental health awareness and prevention initiatives.
- Led group therapy sessions with more than 100 participants, focusing on specific topics such as stress management, coping skills development, or relationship building techniques for improved interpersonal functioning.
- Contribute to the organization's goals success setting work plans oriented to employees motivation improvement, job performance and well being.
- Analysis of organization dynamic to provide interpersonal tools to employees to cope with stress and keeping updates on topics in health and safety management at work.
Education
Continuing Education Program - High Level English
Florida National University
Hialeah, FL12.2024
English Certification - English-as-a-Second-Language Education
Language On
Miami Beach, FL06.2023
Bachelor of Arts - Psychology
Institution University of Envigado
Envigado, Colombia11.2016
Technician - Early Childhood Education
Luis Amigó University
Medellín, Colombia11.2011
Skills
- Client Needs Assessment
- Social Interaction Management
- Information Services
- Behavior Analysis
- Child Psychology
- Rapport Building
- Educational Strategies
- Typing Proficiency
- Data Evaluation, collection and analysis
- Product Sales
- Administrative Skills
- Office Administration
- Interpersonal Communication
- Group management
- Social Work
- Counseling
- Organizational Development
- Bookkeeping
- Reception oversight
Accomplishments
- First publication of an article about my thesis degree in psychology. “Social skills in schizencephaly disorder in animal-assisted psychological therapy.” Published Published in 2019 in the environmental Colombian magazine: EOLO Vol. 18. Physical and digital version.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Camp Coach/Assistant Manager
Boca Jiu Jitsu Academy
06.2023 - Current
Private Nanny
Eve Ferguson
08.2021 - 04.2023
Cultural Exchange Au Pair
Au Pair In America
07.2019 - 07.2021
School Psychologist
Kindergarten "Campanitas"
02.2019 - 07.2019
Social Psychology Research Assistant
Envigado Mayor's Office
05.2017 - 06.2018
Itagui's Town Hall
Itagui's Town Hall
08.2015 - 06.2016
Continuing Education Program - High Level English
Florida National University
English Certification - English-as-a-Second-Language Education
Language On
Bachelor of Arts - Psychology
Institution University of Envigado
Technician - Early Childhood Education
Luis Amigó University
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