Paola Alexandra Pineda
Miami,FL
Summary
Results-driven professional with track record of excelling in fast-paced office environments. Committed to driving client retention and loyalty. Offers knowledge of industry terminology, products, and services paired with strong technical skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Executive Receptionist
Miami Royal Ballet
Coral Gables, FL
08.2020 - 09.2024
- Processed invoices for payment using accounting software programs.
- Ordered office supplies as needed while maintaining budget guidelines.
- Handled confidential material in accordance with company policies and procedures.
- Updated contact lists for internal staff members regularly.
- Responded to emails from customers efficiently and effectively within 24 hours of receipt.
- Maintained updated records of all transactions related to the front desk operations.
- Ensured that lobby areas were kept clean at all times.
- Composed correspondence to clients, vendors and other business contacts.
- Directed clients and guests to correct departments, rooms and staff members.
- Monitored schedules and calendar obligations for clients.
- Answered incoming phone calls, routing them to appropriate parties throughout the studio.
- Displayed professional standards at reception desk to impress visitors.
Cashier
La Sarpresa Supermarket
Miami, FL
06.2019 - 06.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Server
Los Cutrachos II
Miami, FL
06.2017 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Unidad Educativa " Las Colinas"
Venezuela06-2017
Skills
- Time Management
- Professional Demeanor
- Organization and efficiency
- PC proficient
- Professional and polished presentation
- Verbal and written communication
- Guest Engagement
- Sales Techniques
- Dining customer service
- Point of Sale (POS) system operations
- Effective customer upselling
- High-volume dining
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Executive Receptionist
Miami Royal Ballet
08.2020 - 09.2024
Cashier
La Sarpresa Supermarket
06.2019 - 06.2020
Server
Los Cutrachos II
06.2017 - 09.2019
High School Diploma -
Unidad Educativa " Las Colinas"
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