Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Lopez

Phoenix,Arizona

Summary

Results-driven Data Analyst with hands-on experience at Cobian Transport Inc., specializing in data entry, dashboard development, and customer service. Proven success in creating dashboards that improve decision-making and streamline invoicing processes, leading to enhanced operational efficiency. Skilled at building and maintaining client relationships, managing accounts generating $4M in annual revenue. Strong communicator with a track record of resolving conflicts and addressing client needs, ensuring customer satisfaction and long-term loyalty.

Overview

5
5
years of professional experience

Work History

Data Analyst

Cobian Transport Inc.
02.2024 - Current
  • Collect, clean, and analyze large datasets to support operational decisions and business strategies through programs like Excel and Power BI.
  • Proficient in using QuickBooks Online to manage billing and invoicing processes, including overseeing purchase orders and ensuring timely client payments.
  • Maintain client relationships for accounts like Chevron Products USA generating $4M in annual revenue, ensuring high levels of satisfaction and fostering long-term partnerships .
  • Streamline invoicing workflows, reducing errors and improving overall operational efficiency to reduce billing discrepancies.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Retail Lead

Lululemon
05.2022 - 01.2024
  • Promoted excellent customer service standards across all team members through effective problem solving, patience, and attentiveness.
  • Managed daily operations and handled approximately 30 incoming calls, emails, and fulfilled 50+ orders per day from customers.
  • Trained and mentored new employees, contributing to a positive work environment and an increased 6% staff retention rate through 2023.

Administrative Assistant

Aztec Empire Inc.
05.2020 - 05.2022
  • Ensured accurate record-keeping with diligent data entry and database management through programs like Microsoft Excel.
  • Managed office operations, including scheduling meetings, organizing documents, and maintaining a smooth workflow across departments.
  • Assisted in maintaining records for financial transactions, handling invoicing and billing processes, and processing purchase orders.

Education

Bachelor of Science - Applied And Computational Mathematics

University of Southern California (USC)
Los Angeles, CA
05-2023

Skills

  • Data analysis
  • Microsoft 365: Excel, Outlook, Word, Teams
  • Billing systems and software: QuickBooks Online
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Data Analyst

Cobian Transport Inc.
02.2024 - Current

Retail Lead

Lululemon
05.2022 - 01.2024

Administrative Assistant

Aztec Empire Inc.
05.2020 - 05.2022

Bachelor of Science - Applied And Computational Mathematics

University of Southern California (USC)

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