Paola Andrea Balcazar
Miami,FL
Summary
Detail-oriented and organized Property Manager with a track record of enhancing tenant satisfaction and boosting occupancy rates. Skilled in property inspections and fostering exceptional tenant relations, demonstrated through strategic marketing and efficient rent collection processes. Excelled in staff management and customer service, significantly improving community engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Property Manager
TRG Management
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Assistant Manager
TRG Management
01.2019 - 10.2022
- Collected, completed, and processed lease applications.
- Built strong relationships with residents through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
- Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
- Coordinated appointments to show marketed properties.
Leasing Consultant
TRG Management
09.2016 - 01.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
Education
High School Diploma -
Colegio Nuevo Campestre
Bogota, Colombia12.2006
Skills
Property Inspections
Customer service-focused
Rent collection
Lease Renewals
Tenant relations
Staff Management
Fair housing mandates
Onesite
OPS
Knock (CRM)
Grace Hill
Additional Information
Employment References:
Wandalis Sanchez
Regional Manager - TRG Management
813-758-5639
Alejandro Cespedes
Property Manager - Greystar
305-934-3594
Yuni Tintera
Property Manager - TRG Management
305-801-1198
Languages
English
A1
Spanish
Timeline
Property Manager
TRG Management
09.2022 - Current
Assistant Manager
TRG Management
01.2019 - 10.2022
Leasing Consultant
TRG Management
09.2016 - 01.2019
High School Diploma -
Colegio Nuevo Campestre
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