Paola Berenice Ortega Lopez
San Antonio,TX
Summary
Accomplished Dentist with a proven track record of 4 years of experience, excelled in team collaboration and special needs care, enhancing patient relations and dental health outcomes.
Dental professional Lead with wealth of experience in patient care and clinic operations. Known for reliability, adaptability, and strong focus on teamwork and achieving clinical excellence. Superior skill in patient management, general dentistry and Bilingual Language.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Imagine Children's and Orthodontics
01.2020 - Current
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Be on charge of a group of dental assistants, assigned roles for the day and controlling the office workflow to smooth and better environment for dentist and patients
- Trained new hires and do continues training for emergency situations
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Performance compliance regulations for the office as needed every week and every month, given some examples: monthly emergency medication log, monthky emergency equipment log, foil ultrasonic test, spore test, water test
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Typed patient data into computer system using Open Dental while following privacy laws and maintaining high-level accuracy.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Assisted in chair-side dental procedures by filling cavities, scaling, cleanings, stainless steel crowns, ceramic crowns, pulpotomies, indirect pulps caps, extractions, surgical extractions, space mainteners, nitrous oxide, oral conscious sedation,general anesthestia.
- Taking impression for space maintainer and appliance for ortho phase I (palatal expander, lingual arch, bilateral maxillary or mandibular space maintainer)
- Assist under general anesthesia, clarified and verified medical history
- Assist under Oral Conscious sedation, clarified, verify medical history and monitoring vitals under procedure
- Assist and prepare room for patient with special needs
- Treat in a humane, patient, and loving manner patients with special needs, including patients with autism.
- Took coronal polishing course and work with a prophy motor handpiece to do polishing
- Took sealant course to do several sealants of pit and fissures during the day
- Using isolate device to performance sealants as needed
- Designed dental report card to explain patient dental health status and treatment plans.
Front Office and Dental Assistant
Cute Smiles 4 Kids & Orthodontics
02.2019 - 01.2020
- Verified patient insurance eligibility and benefits
- Explained treatment procedures and instructed patients on home care guidelines.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled and confirmed patient appointments.
- Assisted dentists with scaling and cleaning, fillings restorations, pulpotomies, silver stainless crown, ceramic crowns, space maintainers, extractions, nitrous oxide, oral conscious sedation, general anesthesia, ensuring optimal patient care and treatment outcomes.
- Took dental impressions for space mainteners
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Doing sealants and polishing for patients
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
Cashier
Walmart
08.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Dentist
The Dentists
08.2016 - 12.2016
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Reviewed patient health history and performed checkups to assess current issues.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Skillfully used hand instruments, ultrasonic cavitron and prophy handpiece to remove hard deposits and stains from teeth
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Treated periodontal disease through scaling and root planning.
- Filled cavities using composite and amalgam materials.
- Treated periodontal disease through scaling and root planning.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber and root canals
- Expertly crafted custom oral appliances like nightguards and mouthguards to protect against grinding and sports injuries.
- Alleviated infections with debriding and surgical procedures.
- Administered care in emergency situations to treat tooth injuries.
- Skilled in pediatric dentistry practices which aided in alleviating fear or discomfort among children during their visits.
- Diagnose ortho malformations, Took impressions, evaluate study model of each patient to diagnose and start ortho phase I
- Placed appliances on children patients as a space maintainers, palatal expanders, lingual arch
- Restored teeth by fabricating crowns, bridges, prothesis total, removible protesis, veneers
- Adjusted dentures to deliver secure and comfortable fit.
- Recorded treatment information in patient charts.
Dentist
Dental Maya Office
08.2014 - 07.2016
- Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Reviewed patient health history and performed checkups to assess current issues.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Skillfully used hand instruments, ultrasonic cavitron and prophy handpiece to remove hard deposits and stains from teeth
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Treated periodontal disease through scaling and root planning.
- Filled cavities using composite and amalgam materials.
- Treated periodontal disease through scaling and root planning.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber and root canals
- Expertly crafted custom oral appliances like nightguards and mouthguards to protect against grinding and sports injuries.
- Alleviated infections with debriding and surgical procedures.
- Administered care in emergency situations to treat tooth injuries.
- Skilled in pediatric dentistry practices which aided in alleviating fear or discomfort among children during their visits.
- Diagnose ortho malformations, Took impressions, evaluate study model of each patient to diagnose and start ortho phase I
- Placed appliances on children patients as a space maintainers, palatal expanders, lingual arch
- Restored teeth by fabricating crowns, bridges, prothesis total, removible protesis, veneers
- Adjusted dentures to deliver secure and comfortable fit.
- Recorded treatment information in patient charts.
Dentist
Unique Union of Public Servants of the State
08.2013 - 07.2014
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Reviewed patient health history and performed checkups to assess current issues.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Conducted routine oral cancer screenings.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Treated periodontal disease through scaling and root planning.
- Filled cavities using composite and amalgam materials.
- Restored teeth by fabricating crowns, bridges and other restorations.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Performed complex dental procedures such as root canals, extractions, and dental implant placements to restore patients'' smiles.
- Expertly crafted custom oral appliances like nightguards and mouthguards to protect against grinding and sports injuries.
- Alleviated infections with debriding and surgical procedures.
- Mentored dental students during their clinical rotations, sharing expertise in various aspects of dentistry.
- Administered care in emergency situations to treat tooth injuries.
- Skilled in pediatric dentistry practices which aided in alleviating fear or discomfort among children during their visits.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Took impressions for retainers and appliances.
- Adjusted dentures to deliver secure and comfortable fit.
- Recorded treatment information in patient charts.
Education
Dental Surgeon - Dentistry
Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo Leon 07-2015
Skills
- Preventative care
- Patient management
- Patient education and counseling
- Team collaboration
- Special needs care
- Medical records management
- Patient relations
- Sealant application
- BIlingual communication
- Dental office administration
- Oral hygiene education
- Prophylaxis
- Digital X-ray expertise
- Instrument preparation
Accomplishments
- Collaborated with team of 6 in the development of New researchs
- Mentoring over 12 dental assistants
- Introduced online new patient forms, streamlining intake process.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Achieved my Dentistry degree by completing studying for 6 years with accuracy and efficiency.
- Documented and resolved patient's medical history, which led to better communication and acquire personalized treatment plan .
Certification
- Certified Dental Assistant
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Sealant Application Certificate - Texas Department of Health
- Coronal Polishing Certificate - Texas Department of Health
- Nitrous Oxide Monitoring Certification - Texas Dental Board.
Languages
Spanish
Native or Bilingual
Timeline
Lead Dental Assistant
Imagine Children's and Orthodontics
01.2020 - Current
Front Office and Dental Assistant
Cute Smiles 4 Kids & Orthodontics
02.2019 - 01.2020
Cashier
Walmart
08.2018 - 01.2019
Dentist
The Dentists
08.2016 - 12.2016
Dentist
Dental Maya Office
08.2014 - 07.2016
Dentist
Unique Union of Public Servants of the State
08.2013 - 07.2014
- Certified Dental Assistant
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Sealant Application Certificate - Texas Department of Health
- Coronal Polishing Certificate - Texas Department of Health
- Nitrous Oxide Monitoring Certification - Texas Dental Board.
Dental Surgeon - Dentistry
Universidad Autonoma De Nuevo Leon
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