Paola C. Lopez
Saddle Brook,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator
Surgicore/Empire State Ambulatory Surgery Center
2022.08 - Current
- Creating annual goals, objectives, and budget recommendations to reduce costs
- Manage 15 + Million dollars in accounts receivable; apply payments, adjustments
- ADP Payroll
- Staffing/ recruiting
- Cost analysis
- On boarding physicians and employees
- Benefit Enrollment
- Verifying credentials/ Employment verification
- Applying and renewing state licenses
- Scheduling, Billing, Medical records, credentialing
- Supervising 100 + employee’s
- Facility maintenance
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
- Targeted new customers to grow geographic reach and increase revenue.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
Administrator/Credentialing Specialist/ Human Resources
SurgiCore Surgical Center
2018.10 - 2022.07
- Creating annual goals, objectives, and budget recommendations to reduce costs
- Manage 15 + Million dollars in accounts receivable; apply payments, adjustments
- ADP Payroll
- Staffing/ recruiting
- Cost analysis
- On boarding physicians and employees
- Benefit Enrollment
- Verifying credentials/ Employment verification
- Applying and renewing state licenses
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Case Management — Field Investigator
Law Office of Raffi Khorozian
2014.08 - 2018.10
- Marketing projects
- Meeting with new clients to execute contracts and discuss case details
- Attended examination under Oath with legal team
- Reporting Bl and Pip claims
- Attending marketing meetings
- Drafting Legal documents
- Requested narratives and Invoices from physician’s offices.
Education
GED -
Hackensack High School
Hackensack, NJ05.2019
Associate - Business Administration And Management
Bergen Community College
Paramus, NJ12.2024
Skills
- Excellent customer Service
- Microsoft Office, Excel, and PowerPoint
- Excellent written and verbal communication
- Supplies Ordering
- Executive Support
- Expense Monitoring
- Financial Oversight
- Customer Service
- Information Management
- Staff Management
- Technical Documentation
- Schedule Coordination
- Events Coordination
- Timesheet Processing
- Office Administration
- Employee Supervision
- Program Oversight
- New Hire Onboarding
- Project Coordination
- Budget Management
- Performance Improvement
- Attention to Detail
- Team Building and Leadership
- Work Planning and Prioritization
- Proposal Evaluation
- Office Management
- Documentation and Reporting
- Decision-Making
- Strategic Planning
- Goal Setting
Certification
- CNP - Certified Notary Public
Languages
Spanish
Professional Working
Timeline
Administrator
Surgicore/Empire State Ambulatory Surgery Center
2022.08 - Current
Administrator/Credentialing Specialist/ Human Resources
SurgiCore Surgical Center
2018.10 - 2022.07
Case Management — Field Investigator
Law Office of Raffi Khorozian
2014.08 - 2018.10
GED -
Hackensack High School
Associate - Business Administration And Management
Bergen Community College
- CNP - Certified Notary Public
Similar Profiles
Yelianny SilverioYelianny Silverio
Patient Care Representative at Empire State Ambulatory Surgery CenterPatient Care Representative at Empire State Ambulatory Surgery Center
Kristin HavilandKristin Haviland
PACU Registered Nurse at Medical Center Clinic & Ambulatory Surgery CenterPACU Registered Nurse at Medical Center Clinic & Ambulatory Surgery Center
Diana OrendayDiana Orenday
Surgery Scheduler at Resurgens Surgery Center - Ambulatory CenterSurgery Scheduler at Resurgens Surgery Center - Ambulatory Center