Paola Estefany Ponce Castro
Guayaquil,Ecuador
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Head of the Export and Sales Department
Ecuateak S.A.
Guayaquil , Ecuador
01.2020 - Current
- Conducting market research to identify potential markets and trends in the global teak wood industry.
- Analyzing market data to understand demand fluctuations, pricing trends, and competitor activities. This helps in formulating effective export strategies and targeting the right customer segments
- Creating comprehensive sales strategies tailored to different markets and customer segments. This involves setting sales targets, developing pricing strategies, and implementing promotional campaigns to increase teak wood sales.
- Building and maintaining strong relationships with existing and potential clients
- Overseeing the logistics and supply chain operations involved in exporting teak wood products. This includes coordinating with suppliers, shipping lines , forwarders, and customs brokers to ensure timely delivery of products while minimizing transportation costs and complying with international trade regulations.
- Generating regular reports to assess the effectiveness of sales strategies and identify areas for improvement
Exports and Sales Coordinator
PALO LARGO CIA LTDA
Guayaquil , Ecuador
03.2017 - 12.2019
- Handling the processing of export orders for teak wood products from receipt to fulfillment. This involves verifying product availability, coordinating with production or suppliers, and ensuring timely delivery to customers.
- Serving as a primary point of contact for clients regarding inquiries, order status, and product specifications related to teak wood exports. Addressing customer concerns promptly and effectively to maintain high levels of satisfaction.
- Managing all export-related documentation, including invoices, packing lists, and export licenses, to ensure compliance with international trade regulations and customs requirements.
- Monitoring shipment progress, resolving logistics issues, and ensuring timely delivery to customers.
- Assisting the sales team in preparing sales quotations, proposals, and presentations for teak wood products. Providing sales reports and analysis to support decision-making and identify opportunities for growth.
Education
Senior Technologist in Foreign Trade - Foreign Trade
Instituto Superior Tecnológico Argos
Guayaquil, Ecuador07-2023
Graduate of English Language Learning Program - English Language And Literature
Golden Bridge Institute
Guayaquil, Ecuador04-2018
Graduate in French Language Learning - French Studies
ESPOL
Guayaquil, Ecuador08-2015
Skills
- Troubleshooting
- Communication
- Relationship Building
- Multitasking
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Head of the Export and Sales Department
Ecuateak S.A.
01.2020 - Current
Exports and Sales Coordinator
PALO LARGO CIA LTDA
03.2017 - 12.2019
Senior Technologist in Foreign Trade - Foreign Trade
Instituto Superior Tecnológico Argos
Graduate of English Language Learning Program - English Language And Literature
Golden Bridge Institute
Graduate in French Language Learning - French Studies
ESPOL
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