Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paola Itzel Soto

Melrose Park,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

GrubHub
Melrose Park, IL
04.2024 - Current
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Loaded and unloaded delivery vehicles with food items.
  • Delivered fresh food to customers across local area.

Truck Dispatcher

2 In 1 Dispatch
Melrose Park, IL
09.2023 - 02.2024
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Retained valid proof of insurance and registration in vehicles.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.
  • Received or prepared work orders.
  • Send invoices to customers for payment

Trucking Administrative Assistant

F. CH. Deliveries Inc
Melrose Park, IL
08.2019 - 06.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Received and recorded cash, checks and transfers.

Hotel Receptionist

O'Hare Inn and Suites
Schiller Park, IL
01.2018 - 02.2019
  • Responded to inquiries and room requests made online, by phone and via email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input and confirmed reservations for guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Greeted, registered and assigned rooms to hotel or motel guests.

Cashier

Rio Valley Market
Franklin Park, IL
03.2014 - 01.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Proviso East High School
Maywood, IL
05.2015

Skills

  • Customer Service In-Person/Virtual/Over the phone
  • Computer Skills
  • POS system operations
  • Money handling
  • Loadboard search
  • Telephone Etiquette
  • Dispatch of Drivers
  • Delivery Coordination
  • Bilingual (Spanish)

Certification

  • Certificate of Completion, Dispatcher101 - 2023

Timeline

Food Delivery Driver

GrubHub
04.2024 - Current

Truck Dispatcher

2 In 1 Dispatch
09.2023 - 02.2024

Trucking Administrative Assistant

F. CH. Deliveries Inc
08.2019 - 06.2023

Hotel Receptionist

O'Hare Inn and Suites
01.2018 - 02.2019

Cashier

Rio Valley Market
03.2014 - 01.2018

High School Diploma -

Proviso East High School

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Paola Itzel Soto