Paola K Toma

Answer travel agent inquiries regarding bookings, purchasing, modifying their travel booking.

Attended monthly sales meetings and quarterly sales trainings.

Managed customer accounts, responding to inquiries and resolving customer service issues

Helped cultivate and maintain business relationships by professionally handling partner and customer needs.

Selected correct products based on customer needs, product specifications and applicable regulations.

Collaborated with sales team to develop targeted strategies, increasing overall revenue.

Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring adherence throughout all aspects of Advantage program management.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Answer incoming calls and provide assistance to passengers and travel agents in regards bookings, rates, changes, cooperated contracts, fare discounts and sales.

Collaborated with daily operations scheduling for hold over, day off early calls, update logs, pull employees reports following the Union and company rules.

Analyzed performance metrics, identifying trends and implementing necessary adjustments for continuous improvement.

Coordinated cross-functional teams for successful project completion and increased productivity.

Ability to communicate and coordinated support to each department as needed.

Input employee data and verified payroll, vacation and sick time hours to support accounting processes.

Prepared working papers, reports and supporting documentation for audit findings.

Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.

Collection of the Agents bank envelopes deposits, prepared, processing and balancing Miami International Airport Cash reports.

Assign bank, nest, dies and keys to new Agents. Issuing and rotation of fund to ticketing desk agents. prepare weekly, monthly and quarterly reports.

Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Provided ongoing coaching support for new hires, enabling them to quickly acclimate to the job requirements while delivering outstanding customer experiences.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Managed of all monthly reports fro te branch and order supplies, ensure the best quality of service was preformed by our staff members.

Trained new personnel regarding company operations, policies and services.

Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Handled various currencies confidently when processing in-flight purchases made by international travelers across different routes.

Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.

Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight. trained in basic first Aid kit, Cpr and the use of automated external defibrillator(AEDs)

Certifying products in accordance with establishment SSOP and HACCP.

Review daily inspection records, including pre-operational and operational sanitation checks.

Monitor daily employee's hygiene and documents accordingly.

Check products temperatures every two hours as per establishment HACCP plan.

Conduct pre-shipment review of the products, after packaging and before shipping out

Daily thermometer calibration of 10 thermometers used to monitor the temperature of products during assembly.

Collecting daily ground turkey samples to test for fat and bond density for in house laboratory.

Conduct metal detector check.

Evaluated samples against standards by completing measurements, visual inspections and other established test.

Weighed products prior to shipment to confirm accuracy.

Collaborated with cross-functional teams to develop effective quality control strategies that improved overall product performance.