Paola L Falchetti
Hialeah,FL
Summary
Achieved top-selling specialist at Pandora Jewelry by leveraging exceptional customer service and relationship-building skills. Streamlined operations and increased customer satisfaction through effective communication and personalized recommendations. Proficient in MS Office and adept at fostering positive customer engagements, consistently exceeding sales goals. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 25 pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Selling Associate
Pandora Jewelry
10.2022 - 09.2024
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Consistently met or exceeded individual sales goals while contributing positively towards overall team performance metrics.
- Actively participated in promotional events, generating excitement around new arrivals and seasonal collections.
- Streamlined store operations by implementing efficient selling procedures and maintaining store policies consistently.
- Resolved customer complaints professionally, leading to increased overall customer satisfaction ratings.
- Achieved top-selling specialist status through consistent demonstration of exceptional customer service skills.
- Participated in regular training sessions to stay current on industry trends and new product offerings.
- Developed loyal client base by building strong relationships with repeat customers.
- Increased sales by effectively communicating product features and benefits to customers.
- Enhanced customer satisfaction by providing personalized shopping experiences and recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Coordinator
Primerica Finantial Services
08.2020 - 08.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Associate
Victoria Secret
10.2015 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Arts - International Relations
Universidad Central De Venezuela
Caracas, Venezuela12.1994
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Customer Engagement
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Client Engagement
- Data Entry
- MS Office
- Customer service orientation
- Loyalty Program Promotion
- Customer Assistance
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- Organization
- Inventory and Stocking
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Flexible Hours
Certification
License 214 - Life Insurance
SIE
Serie 6
Timeline
Selling Associate
Pandora Jewelry
10.2022 - 09.2024
Coordinator
Primerica Finantial Services
08.2020 - 08.2023
Sales Associate
Victoria Secret
10.2015 - 03.2020
Bachelor of Arts - International Relations
Universidad Central De Venezuela
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