Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Boyd

Mechanicsville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

5
5
years of professional experience

Work History

Manager

AutoZone
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Babysitter

Family Members
09.2021 - Current
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Assisted children with homework assignments and special projects across different subjects.

Pet Sitter

Family And Neighbors
02.2020 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email and text.
  • Fed, watered and cared for goats, sheep and chickens.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Host

Buffalo Wild Wings
10.2022 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

LPN - Science

Bryant And Stratton College
Richmond, VA
04-2024

High School Diploma -

Mechanicsville High School
Mechanicsville, VA
06.2021

Skills

  • Educational Software
  • Rule Setting
  • Boundary Setting
  • First Aid
  • Routine Management
  • Creating Good Habits
  • Honest and Trustworthy
  • Customer Service
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Clear communication
  • Computer skills
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Active listening

Languages

Spanish
Professional Working

Timeline

Manager

AutoZone
10.2022 - Current

Host

Buffalo Wild Wings
10.2022 - 09.2023

Babysitter

Family Members
09.2021 - Current

Pet Sitter

Family And Neighbors
02.2020 - Current

LPN - Science

Bryant And Stratton College

High School Diploma -

Mechanicsville High School

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Rachel Boyd