Paola M. Matos
Davenport,FL
Overview
7
7
years of professional experience
Work History
Disney Springs Heart of House WDW Co
Orlando, FL
06.2021 - Current
- Maintain visual displays while engaging in over 75-100 transactions per day for over 50 guests
- Leading and training others through excellence service skills and work tasks
- Organize stockroom using the Smart stock system (Pride app)
- Assist with Logistics and the stocking of the sales floor.
Coordinator Sales| Trainer
Disney’s Riviera Resort WDW Co
Orlando, FL
10.2019 - 06.2021
- Good interpersonal and communication skills
- Self-directed and motivated
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Managed recruitment, training and development for highly effective sales team.
Housekeeping| Support
Disney’s Contemporary Resort WDW Co
Orlando, FL
12.2018 - 10.2019
- Strong time management skills and proven history of workplace punctuality
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hostess
Hilton Lake Buena Vista
Orlando, FL
01.2017 - 01.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Server
Melia Coco Beach
, PR
01.2015 - 01.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Arts - Hotel and Restaurant Management, Food & Beverage & Hotel Operations
University of Puerto Rico
Carolina, PR04.2017
Skills
- Computer Office Knowledge:
- Word, Excel, PowerPoint
- Team player Multitasker Customer Oriented
- Friendly Disposition Independent worker
- Strength Finder Strengths include: Input, Responsibility, Futuristic, Learner and Discipline
- Interpersonal Communication Skills
- Consultative Sales
- Fee and Expense Estimation
Timeline
Disney Springs Heart of House WDW Co
06.2021 - Current
Coordinator Sales| Trainer
Disney’s Riviera Resort WDW Co
10.2019 - 06.2021
Housekeeping| Support
Disney’s Contemporary Resort WDW Co
12.2018 - 10.2019
Hostess
Hilton Lake Buena Vista
01.2017 - 01.2018
Server
Melia Coco Beach
01.2015 - 01.2017
Bachelor of Arts - Hotel and Restaurant Management, Food & Beverage & Hotel Operations
University of Puerto Rico