Overview
Work History
Education
Skills
Timeline
AssistantManager
Paola M. Matos

Paola M. Matos

Davenport,FL

Overview

7
7
years of professional experience

Work History

Disney Springs Heart of House WDW Co
Orlando, FL
06.2021 - Current
  • Maintain visual displays while engaging in over 75-100 transactions per day for over 50 guests
  • Leading and training others through excellence service skills and work tasks
  • Organize stockroom using the Smart stock system (Pride app)
  • Assist with Logistics and the stocking of the sales floor.

Coordinator Sales| Trainer

Disney’s Riviera Resort WDW Co
Orlando, FL
10.2019 - 06.2021
  • Good interpersonal and communication skills
  • Self-directed and motivated
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Managed recruitment, training and development for highly effective sales team.

Housekeeping| Support

Disney’s Contemporary Resort WDW Co
Orlando, FL
12.2018 - 10.2019
  • Strong time management skills and proven history of workplace punctuality
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Hostess

Hilton Lake Buena Vista
Orlando, FL
01.2017 - 01.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Server

Melia Coco Beach
, PR
01.2015 - 01.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Bachelor of Arts - Hotel and Restaurant Management, Food & Beverage & Hotel Operations

University of Puerto Rico
Carolina, PR
04.2017

Skills

  • Computer Office Knowledge:
  • Word, Excel, PowerPoint
  • Team player Multitasker Customer Oriented
  • Friendly Disposition Independent worker
  • Strength Finder Strengths include: Input, Responsibility, Futuristic, Learner and Discipline
  • Interpersonal Communication Skills
  • Consultative Sales
  • Fee and Expense Estimation

Timeline

Disney Springs Heart of House WDW Co
06.2021 - Current

Coordinator Sales| Trainer

Disney’s Riviera Resort WDW Co
10.2019 - 06.2021

Housekeeping| Support

Disney’s Contemporary Resort WDW Co
12.2018 - 10.2019

Hostess

Hilton Lake Buena Vista
01.2017 - 01.2018

Server

Melia Coco Beach
01.2015 - 01.2017

Bachelor of Arts - Hotel and Restaurant Management, Food & Beverage & Hotel Operations

University of Puerto Rico

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Paola M. Matos