Paola M. Vargas Vegas De Brito
Grovetown,GA
Summary
Highly educated Client Advocate known for improving service quality. Gifted mentor patiently works with people and remain composed in all sorts of situations. Ability to learn quickly, with strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Client Advocate
TTEC/FINANCIAL INSTITUTION
Remote
12.2022 - Current
- Respond to client inquiries and resolve complaints, providing excellent customer service.
- Working with the Windows operating system.
- Communicate effectively with clients over the phone.
- Handle back-to-back calls in a remote call center environment.
- Provide support to clients in managing their accounts and profile details.
- Ensure company policy compliance.
- Maintain record accuracy by verifying client information.
- Ensure accurate identification and appropriate escalation of any concerns found in client accounts.
- Provide guidance to clients on company policies, procedures, and processes.
Customer Service Agent
Arise/Interval International
01.2022 - 12.2022
- Delivered exceptional customer service in the role of an agent.
- Handled back-to-back calls in a remote call center environment.
- Managed and maintained clients' accounts using company software.
- Ensured adherence to company policies and kept informed of any changes in terms and conditions.
- Addressed customer inquiries via telephone about products and services.
- Delivered prompt and accurate product information to customers.
- Provided accurate and helpful responses to maintain high customer satisfaction.
- Provided personalized customer guidance for purchasing decisions.
- Identified and implemented enhancements to customer service processes.
- Consistently participated in training sessions to ensure knowledge of latest offerings.
Legal Assistant
Spazio Legale
02.2008 - 09.2013
- Worked as a legal assistant within a professional law office.
- Contributed to the preparation of legal documents, contracts, and forms.
- Ensured accuracy of all client data and demographics.
- Demonstrated excellent customer communication skills via phone, email, and written correspondence.
- Reviewed and prepared legal documents, such as contracts, motions, briefs, memoranda of law, and discovery requests.
- Ensured the utmost level of client privacy was maintained.
- Supported the production of documents and preparation for depositions.
- Managed attorneys' calendars, scheduled appointments, and organized files for efficient workflow.
- Ensured timely and accurate updates to databases through collaboration with attorneys and clients.
- Efficiently scanned and archived physical documents into a secure electronic storage system.
- Ensured timely response to phone calls while maintaining a high level of professionalism.
- Maintained precise records of office schedules, deadlines, motions, and important dates.
- Provided administrative support to boost firm's document production and legal correspondence.
Education
Certification in Medical Administrative Assistance / Billing and Coding -
American Business & Technology University, St. Joseph, MO
07.2018
Bachelor in Laws -
Universidad Del Caribe, Santo Domingo, Dominican Republic
12.2011
Skills
- Excellent oral, written and analytical skills
- Excellent communication and interpersonal skills
- Strong proficiency in the use of Microsoft Office Suite
- Strong proficiency in the use of standard software and applications
- Excellent Customer Service Skills
- Excellent attention to detail skills
- Fully Bilingual Spanish/English
- Strong proficiency in the use of general office equipment
- Experience in managing a caseload to ensure that customers receive appropriate and timely services
- Expert on communicating with customers via telephone, email and mail to coordinate proper activities
- Competency with technology that is equipped with a windows-based operating system and high-speed internet access in order to receive the agency's software
- Excellent problem solving skills
- Critical thinking skills
- Organization and time management skills
- Compliance with teleworking policy requirements
- Telephone Etiquette
- Strong Organization
- Active Listening
- Maintaining Client Records
- Effective Communication
Languages
Spanish
Native/ Bilingual
Timeline
Client Advocate
TTEC/FINANCIAL INSTITUTION
12.2022 - Current
Customer Service Agent
Arise/Interval International
01.2022 - 12.2022
Legal Assistant
Spazio Legale
02.2008 - 09.2013
Certification in Medical Administrative Assistance / Billing and Coding -
American Business & Technology University, St. Joseph, MO
Bachelor in Laws -
Universidad Del Caribe, Santo Domingo, Dominican Republic
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