Paola N Mora
El Paso,Texas
Summary
Full of knowledge and skilled Unit Supply Specialist offering 5 years of experience in the U.S. Army. Strong multitasking, problem-solving and communication skills with a good work ethic and disciplined nature. Familiar with clerical, maintenance and evaluation requirements. Effective at maintaining organized and mission-ready supplies and equipment. Bringing understanding of Army practices and adapting to changing conditions with easy. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated
8 years of customer service experienced professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caretaker
Coastal Clinical Management Services
10.2022 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station.
- Remained alert to problems or health issues of UAC's(unaccompanied alien children) and FMU's(Family member units).
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided emotional support to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Make sure UAC's and FMU's are safe and being well treated.
- Make sure UAC's and FMU's receive medical attention when needed.
- Supervise showers time.
Unit Supply Specialist
Army
09.2018 - Current
- Managed supply requests, movements and preservation of supplies.
- Prepared section documentation for all supply- and equipment-related activities.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Analyzed price relationships between products to formulate best pricing strategies for each offering.
- Performed inventory counts every month to document all unit equipment.
- Put in supplies requests orders from different sections.
- Handled day-to-day shipping and receiving overseeing between 15 and 50 packages per day
- Completed regular inventory counts of equipment on book for unit
- Used comprehensive inventory management system to reduce overages and shortages
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel
- Tracked unit supply budget and reported discrepancies to promote adherence
- Maintained records of supply transactions for accuracy and tracking
Food Service Worker
Airport shop
07.2017 - 08.2018
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Hotel Front Desk Clerk
Howard Johnson's Enterprises
06.2015 - 07.2015
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Worked with housekeeping and maintenance staff to address and mitigate facility issues.
- Explained property details to guests, including dining areas, pool, spa and fitness center.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Collected room deposits, fees, and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collaborated with team members to handle guest requirements from check-in through check-out
Retail Sales Associate
MLB
06.2014 - 07.2014
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Welcome and attend to 50-100 guests per day.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05.2025
Bachelor of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRBachelor of Arts - Sports Management
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRHigh School Diploma -
Luis Pales Matos
Bayamon05.2014
Skills
- Inventory tracking
- Accountability understanding
- Maintenance scheduling
- Dependable and reliable
- Safety methods
- Employee Motivation and Guidance
- Complex Problem-Solving
- Administrative Leadership
- Delegation and Motivation
- Government Missions
- Recordkeeping Accuracy
- Advanced Excel Spreadsheet Functions
- Update Databases
- Document Preparation
- Microsoft Office
- Equipment Inspection
- Data Verification
- Daily Logs
- Storage and Supply Management
- Completing Annual Inventories
- Inventory Records Management
- Clerical Support
- Mission Preparation
- Call Center Operations
- Data Evaluation
- Filing
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caretaker
Coastal Clinical Management Services
10.2022 - Current
Unit Supply Specialist
Army
09.2018 - Current
Food Service Worker
Airport shop
07.2017 - 08.2018
Hotel Front Desk Clerk
Howard Johnson's Enterprises
06.2015 - 07.2015
Retail Sales Associate
MLB
06.2014 - 07.2014
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
Bachelor of Arts - Sports Management
Inter American University of Puerto Rico Metropolitan Campus
High School Diploma -
Luis Pales Matos
- First Aid/CPR Certified
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