Paola N Quinones

- Managed high-volume inbound calls, assisting patients and healthcare facilities with scheduling, inquiries, and service coordination.

- Resolved customer concerns with professionalism, improving patient satisfaction and retention.

- Processed medical claims, including authorizations, referrals, and pre-certifications, reducing delays in patient care.

- Maintained and updated patient records in line with company policies and regulatory guidelines.

- Supervised daily restaurant operations, ensuring efficiency and exceptional customer service.

- Analyzed customer feedback and sales data to identify areas for operational improvement.

- Created detailed reports on sales trends, inventory levels, and financial performance to support business strategies.

- Trained and led a team, fostering a positive work environment and boosting staff productivity.

- Managed administrative tasks, including documentation, compliance, and reporting.