Paola Odalys Santiago Perez
Killeen,TX
Summary
Motivated Human Resources student with a solid foundation in administrative operations and recruitment support. Experienced in managing sensitive records and fostering effective communication within large teams. Background in military service enhances adaptability and organization. Ready to leverage HR knowledge in a collaborative, people-focused environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Supply Specialist
U.S. Army Reserves
Fort Hood, Texas
01.2026 - Current
- Maintained accurate records and accountability for high-value organizational assets, ensuring full compliance with policies, conducting audits, and safeguarding sensitive information.
- Supported a population of 100+ personnel by providing administrative, logistical, and customer service assistance, ensuring timely resolution of issues and effective communication between staff and leadership.
- Coordinated supply requests and distribution to support unit readiness.
Mortuary Affairs Specialist
U.S. Army Reserves
Aguadilla, PR
01.2024 - 01.2025
- Coordinated with departments and external agencies to ensure timely processing and documentation during high-stress situations, enhancing operational efficiency.
- Provided compassionate support and clear communication to families and team members, fostering trust and demonstrating professionalism and emotional intelligence.
- Managed sensitive personal data and official records with strict confidentiality, ensuring accuracy and compliance with regulatory and organizational standards.
HOA Debt Collector Representative
Exploria
Clermont, FL
12.2022 - 02.2023
- Managed inbound and outbound calls daily to collect outstanding HOA timeshare fees, consistently meeting or exceeding the company's monthly debt recovery goals.
- Applied strong communication and negotiation skills to manage customer interactions in a high-volume call center.
- Maintained accurate records of customer interactions and payment arrangements to facilitate timely collections.
- Sent professional emails and physical mail to inform customers of account status, balances, and payment options.
Beauty Advisor
Ulta Beauty
Kissimmee, FL
05.2022 - 11.2022
- Provided personalized consultations to clients, offering expert guidance on skincare, makeup, and haircare products to enhance their beauty routines.
- Drove sales through tailored recommendations based on up-to-date knowledge of product lines and promotions.
- Delivered exceptional customer service, fostering strong client relationships that contributed to increased sales.
- Supported daily store operations by merchandising, maintaining organized sales floor, and assisting with inventory management to enhance shopping experience.
Petroleum Supply Specialist
U.S. Army Active Duty
Fort Hood, Texas
08.2018 - 01.2022
- Supported administrative and operational missions as Petroleum Supply Specialist, ensuring efficient supply chain management.
- Coordinated personnel movements as airport liaison, facilitating smooth transitions and operational readiness for 3 months.
- Maintained 24-hour security and administrative oversight during staff duty rotations, ensuring safety and compliance.
- Adapted to changing priorities while managing tasks in high-pressure environments.
Assistant Manager
Outrageous Enterprise and Collision Center
05.2021 - 08.2021
- Managed payroll, provided customer service, and facilitated workflow in a team-focused environment.
- Coordinated rentals, ordered parts, and maintained inventory to support operations at moderately busy auto body shop.
- Gained hands-on experience in daily operations during 3-month internship at auto body shop.
Food and Service Ambassador
Aquatica at SeaWorld
Orlando, FL
04.2018 - 08.2018
- Delivered exceptional guest service in fast-paced water park, ensuring food preparation, order accuracy, and cleanliness across multiple dining locations to enhance guest satisfaction.
- Operated point-of-sale systems efficiently, handled cash transactions, and ensured compliance with health and safety standards.
- Demonstrated strong teamwork and adaptability in creating memorable guest experiences, contributing to positive feedback and repeat visits.
Medical Assistant
PM Pediatrics PA: Aziz Imtiaz, MD
02.2018 - 04.2018
- Administered vaccines, performed triage, and conducted rapid tests (e.g., strep, flu) for patients aged newborn to 15, ensuring timely diagnosis and treatment.
- Managed front-desk duties, including patient intake, scheduling, and filing medical records to maintain efficient office workflow.
- Completed 160-hour clinical internship in pediatric office, gaining hands-on experience in patient care and office operations.
Education
Certificate - Professional in Human Resources
Emerging Technologies
REMOTE07-2026
Bachelor of Arts - Business Administration, Human Resources minor
Keiser University
Orlando, FL08-2026
Bachelor of Arts - Business Entrepreneurship, Management and Marketing
NUC University
Kissimmee, FLMedical Assistant Technician - Diploma
FTC / NUC University
Kissimmee, FL05-2018
Skills
- Supply Chain Coordination
- Logistics Coordination
- Inventory Management
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Scheduling Appointments
- Time Management
- Organization
- Team Collaboration
- Communication
- Confidentiality
- Technical Writing
Certification
Licensed Full Esthetician, 06/01/22, FL Board of Cosmetology
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Unit Supply Specialist
U.S. Army Reserves
01.2026 - Current
Mortuary Affairs Specialist
U.S. Army Reserves
01.2024 - 01.2025
HOA Debt Collector Representative
Exploria
12.2022 - 02.2023
Beauty Advisor
Ulta Beauty
05.2022 - 11.2022
Assistant Manager
Outrageous Enterprise and Collision Center
05.2021 - 08.2021
Petroleum Supply Specialist
U.S. Army Active Duty
08.2018 - 01.2022
Food and Service Ambassador
Aquatica at SeaWorld
04.2018 - 08.2018
Medical Assistant
PM Pediatrics PA: Aziz Imtiaz, MD
02.2018 - 04.2018
Certificate - Professional in Human Resources
Emerging Technologies
Bachelor of Arts - Business Administration, Human Resources minor
Keiser University
Bachelor of Arts - Business Entrepreneurship, Management and Marketing
NUC University
Medical Assistant Technician - Diploma
FTC / NUC University