Open To Work
Paola Sarai Ramos Ayala
Chicago,IL
Work Preference
Summary
Dynamic Human Rights Officer at USIDHR with a proven track record in community outreach and advocacy. Skilled in research analysis and effective communication, I successfully facilitated workshops that empowered vulnerable populations, enhancing awareness of legal rights and protections. Committed to social justice and fostering strategic relationships for impactful change.
Overview
18
18
years of professional experience
Work History
Human Rights Officer
USIDHR
Chicago, Illinois
04.2026 - Current
- Collaborated with local organizations to design and promote impactful human rights initiatives that engaged community members.
- Advocated for human rights by developing and implementing community education programs that informed individuals of their rights.
- Conducted research on human rights violations and reported findings.
- Facilitated workshops on legal rights and protections for individuals.
- Prepared informative materials to raise awareness of human rights concerns.
- Collaborated with local non-governmental organizations working on issues relating to civil liberties and social justice.
- Organized workshops and seminars to educate the public on their rights and responsibilities under international law.
- Coordinated outreach activities aimed at raising awareness about vulnerable populations affected by humanitarian crises.
- Reviewed and assessed incoming requests for assistance, providing critical support to individuals experiencing suspected human rights abuses.
Director of Business Development
SOMOS HECHOS EN MEXICO
Chicago, Illinois
11.2024 - Current
- Formed and sustained strategic relationships with clients.
- Coordinated cross-departmental collaboration to drive project success and align initiatives.
- Developed and implemented strategies to improve team performance and productivity.
- Led team meetings to discuss project goals and progress updates.
- Facilitated collaboration between departments to ensure successful project completion.
- Facilitated communication between team members and upper management to enhance transparency and alignment.
- Managed project timelines and ensured adherence to deadlines.
- Established clear roles, responsibilities, and timelines for team projects to ensure accountability and resource optimization.
- Resolved conflicts within the team to maintain a positive work environment.
- Assessed team performance against established goals and objectives.
- Fostered a positive work environment by recognizing individual achievements.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
- Examined completed work to detect defects and verify conformance to specifications.
- Analyzed data to make decisions related to personnel management.
- Created detailed reports on employee performance metrics for senior leadership review.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed training materials to enhance staff skills and knowledge.
Lobby Assistant
Vicinity Credit union
Chicago, Illinois
04.2025 - 03.2026
- Assisted members with account inquiries and transaction processing at the front desk.
- Greeted members and provided information on services offered by the credit union.
- Verified guest identification cards prior to allowing access into the building or facility.
- Checked identification cards of individuals entering restricted areas of the building or facility.
- Maintained records of all visitors who entered the premises including their names, contact details, purpose of visit.
- Ensured that all visitors signed in and out of the building according to company policy.
- Managed lobby area to ensure a clean and orderly environment.
- Facilitated communication between departments to address customer inquiries and complaints efficiently.
- Answered phone calls promptly, courteously, professionally, and directed them appropriately.
- Provided assistance to guests by answering questions and responding to requests.
- Coordinated appointment scheduling for guests with relevant departments, ensuring timely access to services.
- Responded quickly and effectively to any emergency situations that may arise in order to protect staff members and guests.
- Ensured that all relevant safety regulations were followed at all times while on duty.
- Adhered strictly to established protocols for handling confidential information regarding clients or business operations.
- Tracked inventory levels of office supplies and placed orders.
- Provided support to other employees as needed including performing light clerical work when needed.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
Teller/Sales
SELF-HELP FEDERAL CREDIT UNION
07.2023 - 06.2024
- Achieved daily sales goals by promoting money markets, fresh-start accounts, CDs, mortgage loans, personal loans, and business loans.
- Spanish bilingual teller who provided daily service to over 80 members, answering questions and assisting with financial services at the teller window and drive-through.
- Processed daily deposits and withdrawals at the teller window, ensuring accuracy and efficiency.
- Answered phone calls and directed them to appropriate departments for efficient service.
Relationship banker
Bank of America
09.2022 - 12.2022
- Delivered exceptional client experience to 60+ daily customers as a Spanish bilingual relationship banker.
- Processed deposits, transfers, loan payments, and cashier's checks while managing account openings and closures.
- Ensured compliance with privacy policies and bank regulations during transaction processing.
Recruiter/Customer Service Receptionist
Primary Staffing
10.2021 - 03.2022
- Managed 200+ clients, addressing inquiries on payments, orientation, employment, and transportation to enhance client satisfaction.
- Processed payroll for 200+ clients, implementing verification processes to guarantee accurate and timely worker compensation.
- Coordinated logistics for fleet of 8 vans, ensuring timely transport for employers and workers to meet daily operational goals.
Model Ambassador
Expos & New open stores
Guanajuato, Mexico
01.2008 - 01.2016
- Engaged customers during promotional events, driving interest and participation through interactive product demonstrations.
- Educated consumers on brand features and benefits, contributing to informed purchasing decisions during store openings.
- Fostered customer relationships, enhancing brand loyalty and long-term engagement.
- Maintained an energetic and inviting atmosphere during promotional activities.
- Organized promotional events including press conferences and product launches.
- Maintained a professional image while representing the company at various events.
- Provided product information to media representatives during press events.
- Participated in training sessions to improve product knowledge and presentation skills.
- Provided feedback to management on customer preferences and trends observed.
- Conducted market research by surveying customers regarding their needs and preferences.
- Coordinated photo shoots for promotional materials and advertisements.
- Created content for social media platforms such as Facebook, Twitter, Instagram.
- Researched industry trends in order to stay ahead of competitors.
Bank trainee
PODER- UNIDOS US
05.2022 - 07.2022
- Trained under banking industry professionals to enhance customer service, sales, and cash handling skills.
- Informed customers about financial products and services to assist in decision-making.
- Practiced sales techniques through role plays to effectively refer products/services and set appointments for closers.
- Completed a 6-week program focused on the financial service industry.
Education
HS DIPLOMA -
Bachilleres College
Guanajuato, Mx.07-2014
Skills
- Human rights research
- Policy advocacy
- Policy writing
- Regulatory oversight
- Community organizing
- Victim support services
- Social justice initiatives
- Anti-discrimination
- Social inclusion
- Sustainability advocacy
- Accessibility advocacy
- Cultural preservation
- Equity promotion
- Stakeholder engagement
- Partnership building
- Data analysis
- Research analysis
- Project management
- Training development
- Financial oversight
- Team collaboration
- Team empowerment
- Conflict resolution
- Effective communication
- Multilingual communication
- Intercultural communication
- Media relations
- Customer engagement
- Talent acquisition
- Human resource management
- Organization
- Appointment Setting
- Contract review
- Capacity building
- Cultural sensitivity
- Community empathy
- Team building
- Adaptability skills
- Rapport Building
- Team building
Relevant Training
PODER- Latinos in Finance, Bank Trainee, Participated in a 6-week program learning about the financial service industry. Trained and mentored by people working in the banking industry to develop customer service, sales and cash handling skills to be successful in the workforce. Improved sales skills by doing sales role plays to refer products/services or to set appointments for closers.
Timeline
Human Rights Officer
USIDHR
04.2026 - Current
Lobby Assistant
Vicinity Credit union
04.2025 - 03.2026
Director of Business Development
SOMOS HECHOS EN MEXICO
11.2024 - Current
Teller/Sales
SELF-HELP FEDERAL CREDIT UNION
07.2023 - 06.2024
Relationship banker
Bank of America
09.2022 - 12.2022
Bank trainee
PODER- UNIDOS US
05.2022 - 07.2022
Recruiter/Customer Service Receptionist
Primary Staffing
10.2021 - 03.2022
Model Ambassador
Expos & New open stores
01.2008 - 01.2016
HS DIPLOMA -
Bachilleres College