Paola Tatiana Realzola
Lake In The Hills,IL
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
16
16
years of professional experience
Work History
Bartender
Buffalo Wild Wings
07.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Harthorn Woods Country Club
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with club members.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
FOH Manager, Bartender, Banquet Supervisor
Carmina's Mexican Restaurant & Banquet
01.2008 - 04.2023
- Adhered to safe work practices, food safety regulations, and restaurant guidelines.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - Business Management
Ashford University
San Diego, CA01.2013
Certification - Law Enforcement Record-Keeping And Evidence Management
Elgin Community College
Elgin, IL01.2010
High School Diploma -
Burlington Central High School
Burlington, IL06.2007
Skills
- Dining Room Management
- Reconciling Cash Drawers
- Guest Satisfaction
- Anticipating Guest Needs
- Safe Serving Knowledge
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Custom Drink Preparation
- Patron Rapport
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Buffalo Wild Wings
07.2023 - 09.2023
Server
Harthorn Woods Country Club
05.2023 - 09.2023
FOH Manager, Bartender, Banquet Supervisor
Carmina's Mexican Restaurant & Banquet
01.2008 - 04.2023
No Degree - Business Management
Ashford University
Certification - Law Enforcement Record-Keeping And Evidence Management
Elgin Community College
High School Diploma -
Burlington Central High School
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