Paolo Alona
Panorama City,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at STARBUCKS COFFEE COMPANY. Adept in document review and exceptional customer service, I excel in teamwork and collaboration, significantly improving team efficiency. My respectful and compassionate approach ensures high-quality service delivery, contributing to positive outcomes and client retention.
Overview
7
7
years of professional experience
Work History
Caregiver
Phil- -American All Care Services
09.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Loan Processor/Debt Collector Agent
OFFSHORE INTELLIGENCE PTY. LTD.
07.2022 - 06.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted customers with completing loan applications and other paperwork.
Barista/ Barista Trainer
STARBUCKS COFFEE COMPANY
06.2018 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Housekeeping Room Attendant
Embassy Suites By Hilton
04.2017 - 07.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor of Arts - Hotel And Restaurant Management
University of Perpetual Help System Dalta
Cavite, Philippines 04.2018
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Team Player
- Active listener
- Exceptional customer service
- Teamwork and Collaboration
- Data Entry
- Document Review
Timeline
Caregiver
Phil- -American All Care Services
09.2023 - Current
Loan Processor/Debt Collector Agent
OFFSHORE INTELLIGENCE PTY. LTD.
07.2022 - 06.2023
Barista/ Barista Trainer
STARBUCKS COFFEE COMPANY
06.2018 - 01.2022
Housekeeping Room Attendant
Embassy Suites By Hilton
04.2017 - 07.2017
Bachelor of Arts - Hotel And Restaurant Management
University of Perpetual Help System Dalta
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