Paolo Marcelino
San Marcos,CA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Experienced Assistant Store Manger with over 25 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Closing Manager
Target
2022.11 - Current
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Assistant Store Manager
BuyBuyBaby
Encinitas , CA
2012.02 - 2022.11
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Analyzed and interpreted store trends to facilitate planning.
- Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Senior Team Leader / Leader on Duty
Target
San Diego , CA
2000.06 - 2022.02
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 25-35 members while providing exceptional customer service.
- Participated in cross-functional team-building activities.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Bachelor of Science - Architecture
Adamson University
Philippines03.1996
Skills
- Retail Operations
- Hiring and Training
- Work Planning and Prioritization
- Shift Scheduling
- Department Oversight
- Store Opening and Closing
- Attention to Detail
- Customer Service
- Store Organization
- Layout Planning
- Effective Selling Techniques
Timeline
Closing Manager
Target
2022.11 - Current
Assistant Store Manager
BuyBuyBaby
2012.02 - 2022.11
Senior Team Leader / Leader on Duty
Target
2000.06 - 2022.02
Bachelor of Science - Architecture
Adamson University
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