Paolo Pagnozzi
Colonia,NJ
Summary
Service-oriented General Manager with 14 years of experience focused on streamlining operations to decrease costs and promote organizational efficiency. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and the ability to handle expected and unexpected operational needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Lineage Logistics LLC
04.2017 - 07.2024
- Directed operations in a high-capacity warehouse with 18,500 pallet positions and 40 dock doors, leading a team of 80 staff members.
- Managed a $21 million revenue budget and an $11 million expense budget, achieving a $1.4 million surplus.
- Executed corporate-directed RF implementation and other large-scale projects, incorporating Lean principles and 5S methodology to enhance operational efficiency and accuracy.
- Directed CapEx projects, upgrading material handling systems, refrigeration units, and compressors, boosting operational efficiency by 25% and cutting energy consumption by 30%.
- Implemented comprehensive quality control and EHS initiatives, leading to improved product standards, enhanced safety protocols, and reduced environmental impact across operations.
- Reduced Labor to Revenue ratio by 17%, maintaining a customer satisfaction rating of 4.79, surpassing the target of 4.6%.
- Consistently surpassed annual operating plan (AOP) targets, ranking #1 in the company network.
- Ranked #2 within the company for EBITDA performance.
- Implemented systems that reduced truck turn times to 23 minutes, achieving a 99.5% efficiency.
- Led recruitment, training, and development initiatives, achieving a turnover rate of 2.83% against a target of 25%.
- Fostered a culture of trust and respect, embodying servant leadership principles.
- Developed and implemented a cross-training program, keeping overtime at 1% of total payroll hours and improving operational efficiency.
- Maintained impeccable safety metrics for Total Incident Rate (TIR), Lost Time Incident Rate (LTIR), and achieved a 100% audit pass rate.
- Successfully led BRC Global Standards audit, achieving an AA rating for exemplary food safety and quality management practices
- Collaborated with the sales manager to strategize new account acquisition, achieving a 15% increase in new accounts and 20% growth in sales revenue.
- Negotiated favorable terms with key vendors, creating new revenue streams and reducing expenses.
Operations Manager
Preferred Freezer Services
11.2010 - 04.2017
- Supervised operations staff, ensuring compliance with company policies.
- Managed inventory and supply chain operations for timely and accurate delivery of goods.
- Handled customer issues to maintain excellent service levels.
- Assisted in recruiting, hiring, and training of team members.
- Managed incidents and accessorial charges to maximize profit.
Receiving Manager
Preferred Freezer Services
11.2009 - 11.2010
- Conducted inventory audits to resolve discrepancies.
- Organized storage areas to optimize material movements and minimize labor hours.
- Managed inbound receiving departments.
General Warehouse Laborer
Preferred Freezer Services
08.2009 - 11.2009
- Operated material handling equipment (MHE) including pallet jacks, forklifts, and reach trucks.
- Loaded, unloaded, and moved materials within the warehouse.
- Promoted to management within 9 months due to strong leadership capabilities.
Owner/Broker of Record
Pagnozzi Realty Group
09.2008 - 11.2009
- Launched and led a real estate agency, managing business development, operations, client engagement, and team leadership.
Real Estate Sales Associate
Century 21 Turi
04.2003 - 07.2008
- Generated leads exceeding $5 million in sales and rental properties.
- Recognized as a top-producing agent in the Northeast Region for Century 21.
- Received NJAR Circle of Excellence Sales Awards in 2004 and 2005.
President
Paolo Lace & Embroideries
06.1994 - 04.2003
- Managed manufacturing operations with annual revenues of $3 million.
- Optimized business performance through strategic financial, operational, and human resource management.
Education
Extensive Coursework Completed Towards BS - Business
St. Peter's College
Jersey City, NJSkills
- Expense Control
- Profit and Loss (P&L) Management
- Operational Efficiency
- Strategic Planning
- Team Leadership and Development
- Customer Relationship Management
- Process Improvement
- Safety and Compliance
- Workflow Planning
- Facility Management
- Inventory and Supply Chain Management
- Bilingual: English and Spanish
Certification
- HAACP Certified
- Train the Trainor for MHE
Languages
Spanish
Timeline
General Manager
Lineage Logistics LLC
04.2017 - 07.2024
Operations Manager
Preferred Freezer Services
11.2010 - 04.2017
Receiving Manager
Preferred Freezer Services
11.2009 - 11.2010
General Warehouse Laborer
Preferred Freezer Services
08.2009 - 11.2009
Owner/Broker of Record
Pagnozzi Realty Group
09.2008 - 11.2009
Real Estate Sales Associate
Century 21 Turi
04.2003 - 07.2008
President
Paolo Lace & Embroideries
06.1994 - 04.2003
Extensive Coursework Completed Towards BS - Business
St. Peter's College
- HAACP Certified
- Train the Trainor for MHE
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