Summary
Overview
Work History
Skills
Timeline
Generic

Paolo Pitziantti

Queens,NY

Summary

Highly proactive person with (16) years of experience in hospitality industry. Background includes sales, management and customer service.

Flexible and excels under pressure.

Hardworking and passionate job seeker with strong organizational skills.

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Server Supervisor

Soleluna
01.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
  • Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Welcomed and greeted guests before presenting special menu items to clients.

Restaurant Host, Bar Supervisor, Floor Manager

Hevd Torget
02.2021 - 01.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
  • Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.

Assistant Manager

Pizza Express Restaurant
04.2016 - 11.2020
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Skills

  • Customer engagement
  • Customer-oriented
  • Problem solving
  • Decision making
  • Customer service
  • Complaint resolution
  • Upselling
  • Staff training
  • Allergy awareness
  • Payment processing
  • Ordering procedures
  • Food and beverage pairings
  • Suggestive selling
  • Team collaboration
  • Attention to detail

Timeline

Server Supervisor

Soleluna
01.2023 - Current

Restaurant Host, Bar Supervisor, Floor Manager

Hevd Torget
02.2021 - 01.2023

Assistant Manager

Pizza Express Restaurant
04.2016 - 11.2020

Similar Profiles

CREATE PROFILE
Paolo Pitziantti