PAOLO SIGAUKE
FRISCO
Summary
Motivated Customer Representative with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
SERVER
Outback Steakhouse
01.2017
- Coordinated with kitchen staff to ensure timely food delivery, resulting in improved customer satisfaction and fewer complaints.
- Maintained accurate records of orders and payments, ensuring financial integrity and minimizing discrepancies.
- Engaged with guests to create a friendly dining experience, leading to strengthened customer loyalty and repeat business.
- Coordinated with team members to manage peak hours effectively, ensuring optimal service flow and reducing wait times for customers.
- Prioritized multiple tasks in a dynamic environment.
MUSIC DIRECTOR
Septien Entertainment Group
04.2022 - 01.2025
- Led music programs, boosting student engagement through innovative teaching methods.
- Directed performances, enhancing audience satisfaction with diverse musical selections.
- Collaborated with artists, fostering creative partnerships for successful events.
- Managed budgets, ensuring cost-effective resource allocation for music projects.
- Managed several social media accounts, creating and scheduling content for online presence and engagement.
- Developed personal and professional branding for clients, including visual identity, messaging, and online presentation strategies.
- Taught students the fundamentals of songwriting, including lyric writing, melody composition, and creative expression.
CUSTOMER SERVICE REPRESENTATIVE
Williams Sonoma
03.2020 - 01.2022
- Resolved customer inquiries effectively, leading to noticeable improvements in customer satisfaction ratings and repeat business.
- Provided empathetic support to customers, fostering a positive environment that encouraged loyalty and strong client relationships.
- Streamlined the inquiry resolution process, achieving substantial improvements in response times and enhancing overall customer experience.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Navigated multiple computer applications while interacting with clients.
- Developed in-depth knowledge of company services and products to better assist customers.
BARISTA
Starbucks
01.2018 - 03.2020
- Streamlined beverage preparation processes, enhancing efficiency and contributing to a noticeable reduction in wait times during peak hours.
- Coordinated with team members to maintain a clean and inviting store environment, resulting in improved customer satisfaction ratings.
- Monitored inventory levels and accurately forecasted supply needs, minimizing waste and ensuring product availability.
- Mentored new baristas on beverage preparation techniques, fostering a collaborative team atmosphere and improving overall service quality.
- Showed aptitude in handling several orders at once while maintaining accuracy in product quality.
Education
ASSOCIATE IN SCIENCE (A.S) - MUSIC PRODUCTION
Los Angeles Film School
Skills
- Microsoft Office Suite
- Google Workspace
- Scheduling software
- Customer Retention
- Team Leadership
- Digital Marketing
- Content Management
- Event Coordination
- Complaint resolution
- Account updating
Timeline
MUSIC DIRECTOR
Septien Entertainment Group
04.2022 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Williams Sonoma
03.2020 - 01.2022
BARISTA
Starbucks
01.2018 - 03.2020
SERVER
Outback Steakhouse
01.2017
ASSOCIATE IN SCIENCE (A.S) - MUSIC PRODUCTION
Los Angeles Film School
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