Paolo VILLARIN
SMB Account Manager
Austin,TX
Summary
Account Manager with exceptional success in SMB and retail sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with new customers for sustained business growth.
Overview
12
12
years of professional experience
Work History
Business Expert
Apple
Austin, TX
08.2019 - Current
- Manage over 160 SMB accounts to procure, deploy and
manage Apple technology - Consistently exceed sales goals. $6.5M in Q2 2022, 24% of total sales in Southwest Texas.
- Curate business profiles in CRM software and develop tasks for meetings,
forecast planning, financing, deployment and MDM solutions - Train new Business Experts across market in responsibilities including but not limited to CRM use, outreach strategy, and phone skills.
- Developed long-lasting relationships with C-level executives and key decision-makers to build customer loyalty
Expert
Apple Barton Creek
Austin, TX
03.2016 - 07.2019
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Coach employees in successful selling methods, encouraged cross-selling additional products and services.
- Maintained 95% Customer Satisfaction Rating
- Provide ongoing training in point of sale and sales strategy for new hires
- Collaborate with key decision makers to sell, manage, and deploy Apple Devices and Services in a range of industries with distinct applications.
- Resolve daily customer service issues in collaboration with leadership.
Red Zone Specialist
Apple Barton Creek
Austin, TX
07.2015 - 03.2016
- Maintained current store, product and promotional knowledge to drive consistent sales
- Initiated friendly conversation with each customer to determine level of assistance required
- Processed payments and maintained accurate drawers to meet financial targets
- In Q3 2017 Coached sales team to increase lead generation to 50% from 22% in 2016
- Consistently scored >95% in Customer Satisfaction
Ops Specialist
Apple Menlo Park
Edison, NJ
01.2011 - 07.2015
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Special Project: Formed Loss Prevention team, selected sales specialists to coach best practices on inventory to avoid till errors and shrink
- Executed Bi-annual audits achieving 99% accuracy across 4 stores in New Jersey Market
Education
Bachelor of Science - Nursing
Rutgers University
Newark, NJ2008
Skills
- Lead prospecting
- Product promotions
- Sales expertise
- Strategic planning
- Interpersonal communication skills
Timeline
Business Expert
Apple
08.2019 - Current
Expert
Apple Barton Creek
03.2016 - 07.2019
Red Zone Specialist
Apple Barton Creek
07.2015 - 03.2016
Ops Specialist
Apple Menlo Park
01.2011 - 07.2015
Bachelor of Science - Nursing
Rutgers University
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