Paolo G. Da
Toms River,NJ
Summary
Skilled Family Service Specialist focused on maximizing familial success through effective use of planning, collaboration and implementation abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Family Service Specialist 2-Permanency Worker
Division of Child Protection and Permanency, Bayville
05.2016 - Current
- Uses Solution Base client strategy to ensure that the goals are met for each family
- Plans with parents and caretakers to help them comply with their plans to overcome any issues they might have
- Advocates for the families’ needs and wants so that the family have the supplies they need in their home
- Uses Spanish speaking communication skills to help those Spanish speaking families overcome any barriers that they might have to provide a safe home
- Capable of handling different conflicts in a timely manner.
Family Service Specialist Trainee
Permanency
05.2015 - 05.2016
- Ensured that various children of different backgrounds were safe and that their well-being were being met by their parents
- Completed yearly 40 hours of training required to be able to ensure that children are not being abused or neglected
- Assisted non-Spanish speaking co-workers with their Spanish speaking clients, which provided, excellent experience on how to work with Spanish speaking clients in this field
- Completed all paperwork, and reports needed in timely manner. ensuring 100% compliance in areas of documentation.
- Followed all organization policies and procedures to deliver quality work
Family Service Assistant
Habitat for Humanity of Greater Newark
09.2014 - 05.2015
- Maintained spreadsheets on various family services topics like homeowners’ volunteer hours, their mortgage status, and application information on future homeowners
- Assisted current homeowners with variety of issues that needed to be addressed
- Responsible for conducting Spanish speaking orientations for individuals who are more comfortable speaking in Spanish
- Schedule hundreds of individuals for homeowner orientation and provided customer service.
Operations Coordinator
Habitat for Humanity of Greater Newark
04.2014 - 08.2014
- Provided administrative support to higher executives like Executive Director, CFO, and office/construction staff
- Maintained donor database (Salesforce), as well as volunteer database
- Used two different types of databases to construct several reports for this organization.
Education
Master’s degree - Sociology and Social Justice
Kean University
Jersey, New 01.2012 - 08.2018
Bachelor - Sociology
Kean University
Union 01.2008 - 01.2010
Skills
Conflict Resolution
Data Entry
Planning and Coordination
Recordkeeping
Written and Verbal Communication
Calm Under Pressure
Friendly, Positive Attitude
Relationship Building
Customer Relations
Multitasking
Problem Resolution
Analytical and Critical Thinking
Fluent in Spanish
Verbal Communication
Affiliations
- Experienced in implementing specific plans for different families.
- Spanish speaking communication skills used to work with different Spanish speaking individuals.
- Proficient in meeting various deadlines and meeting different business measures in a timely manner.
- Capable of multitasking and prioritizing job duties.
Timeline
Family Service Specialist 2-Permanency Worker
Division of Child Protection and Permanency, Bayville
05.2016 - Current
Family Service Specialist Trainee
Permanency
05.2015 - 05.2016
Family Service Assistant
Habitat for Humanity of Greater Newark
09.2014 - 05.2015
Operations Coordinator
Habitat for Humanity of Greater Newark
04.2014 - 08.2014
Master’s degree - Sociology and Social Justice
Kean University
01.2012 - 08.2018
Bachelor - Sociology
Kean University
01.2008 - 01.2010