Paoly Drullard
Elizabeth,NJ
Summary
Experienced Collections Specialist and Detail-focused Data Analyst . Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Proven to understand customer requirements and translate into actionable project plans.
Overview
3
3
years of professional experience
Work History
Credit collector
Mainfreight Inc
2022.08 - Current
- Analyzed customer financial records to determine appropriate payment plan.
- Collected on delinquent accounts to reduce overdue balances.
- Reviewed P&L’s and KPI’s
- Implemented consolidated accounts reports.
- Created weekly 45 days reports.
- Investigated customer credit references and approved credit lines.
- Enhanced team performance by sharing best practices and collaborating on strategies for debt collection success.
- Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.
- Assisted in developing training materials to improve overall departmental knowledge and skills in credit management techniques.
- Expedited resolution of disputes by conducting thorough investigations and promptly addressing concerns.
- Collaborated closely with sales teams to identify high-risk accounts, minimizing potential losses for the company.
- Account manager and pricing provider.
- Part of leadership and development program.
Bank Teller
Santander
2022.01 - 2022.08
- Provided account services to customers by receiving cash deposits, withdrawals, loan payments, cashing checks, and record night deposits.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Prepare currency transaction reports.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Managed cash drawers at its limit and give excess cash and mutilated currency to head teller.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Protect bank operations and customers by keeping information confidential.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
Bachelor of Science - Accounting And Business Management
Kean University
Union, NJ05.2022
Skills
- Bilingual - English and Spanish
- Proficient in Excel, Microsoft Word, and PowerPoint
- Data analysis
- Management skills
- Critical thinking
- Multitasking
- Works on fast-paced environment.
- Teamwork and detailed oriented.
- Adaptability and Flexibility
- Aging reports analysis.
References
- Laura Santos, (973) 699-2612
- Analyn Syjongtian, (856) 308-6176
Timeline
Credit collector
Mainfreight Inc
2022.08 - Current
Bank Teller
Santander
2022.01 - 2022.08
Bachelor of Science - Accounting And Business Management
Kean University
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