Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paopei Goodman

CAMDEN,NJ

Summary

Motivated and disciplined team player with solid background of success in call center environments. Successful at satisfying customers while maintaining strict productivity and accuracy standards. Known for excellent collaboration and Type skills.

Overview

15
15
years of professional experience

Work History

Call Center Team Lead

Cooper University Hospital
04.2009 - Current
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Trained staff on operating procedures and company services.

Manager

McDonald's Fast Food Restaurant
04.2009 - 07.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Ged

Merrill Dobbins
Philadelphia, PA
12.1984

Skills

  • Knowledge database understanding
  • Call Center Customer Service
  • Team Management
  • Escalation Handling

Accomplishments

  • Supervised team of Number staff members.And I am crossed trained throughout the entire kitchen.

Timeline

Call Center Team Lead

Cooper University Hospital
04.2009 - Current

Manager

McDonald's Fast Food Restaurant
04.2009 - 07.2022

Ged

Merrill Dobbins

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Paopei Goodman