Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Papa Mensah

Omaha,NE

Summary

Trust & Safety Analyst with over six years of experience ensuring platform integrity through policy enforcement, risk assessment, and contents review. Collaborated with teams to research and resolve issues related to spam, account takeovers, fake profiles, and terms of service violations, utilizing investigative tools and effective communication strategies to mitigate threats to user accounts. A mission-driven professional committed to fostering safer online environments, leveraging expertise in risk management and online security to support companies’ trust and safety initiatives.

Overview

22
22
years of professional experience

Work History

Content and Policy Enforcement Analyst

LinkedIn
05.2019 - Current
  • Interpreted and enforced platform policies for user-generated content and advertisements to ensure compliance with community standards.
  • Maintained up-to-date knowledge of workflow changes, operational guidelines, and evolving policy updates to ensure accurate and consistent decision-making.
  • Investigated and resolved issues related to risk management, spam, account takeovers, fake profiles and violations of terms of service.
  • Identified and mitigated key threats impacting member accounts using specialized tools and resources.
  • Demonstrated effective communication skills by delivering detailed review recommendations and insights to clients and internal stakeholders.
  • Consistently met and exceeded departmental performance goals aligned with company objectives.
  • Supported the Trust and Safety team by reviewing French-language contents and enforcing policies in line with platform standards.

International Research Analyst

Infogroup, Inc.
12.2008 - 05.2019
  • Compiled and verified records on U.S. businesses for use by online search engines and GPS navigation system companies.
  • Managed and updated consumer business databases shared by leading marketers to effectively target and engage the right consumer audiences.
  • Handled and maintained accurate information related to company acquisitions and divestitures to support data integrity and market analysis.

Project Coordinator

StoreFront Images
04.2008 - 07.2008
  • Led a team of 10 in collecting business data and photographs across selected major U.S. cities, ensuring high-quality and timely project delivery.
  • Oversaw strategic planning, daily production reporting, relationship management with contracted photographers, and coordination of equipment logistics and maintenance.

Data Service Manager

West Corporation
10.2005 - 09.2006
  • Managed end-to-end data lifecycle support for a major telecommunications provider (AT&T), ensuring accuracy and efficiency throughout project execution.
  • Served as the single point of contact, overseeing the order process from initial receipt through to successful delivery, ensuring a seamless customer experience.
  • Prepared and delivered performance reports aligned with customer expectations, providing insights to drive service improvement and client satisfaction.

Benefits Associate

Boeing Corp
11.2003 - 10.2005
  • Resolved employee timekeeping and payroll discrepancy issues, ensuring timely and accurate compensation.
  • Assisted with HR record maintenance and provided guidance to employees regarding HR policies and procedures.
  • Delivered clear information and support on 401(k) plan options, including rollovers, fund transfers, withdrawals, and loan processes.

Education

BA - Communications

Bellevue University
Bellevue, NE

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management

Languages

French
Native or Bilingual

Timeline

Content and Policy Enforcement Analyst

LinkedIn
05.2019 - Current

International Research Analyst

Infogroup, Inc.
12.2008 - 05.2019

Project Coordinator

StoreFront Images
04.2008 - 07.2008

Data Service Manager

West Corporation
10.2005 - 09.2006

Benefits Associate

Boeing Corp
11.2003 - 10.2005

BA - Communications

Bellevue University

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Papa Mensah