Papa Oumar Kane
New York,NY
Summary
Papa Kane's experience appears to be strongly concentrated in the Cashier, Maintenance Worker and Customer Service areas. Papa Kane has the adaptability skills that allow him to adapt to a new job.
Overview
7
7
years of professional experience
Work History
Merchandise Manager
Forman Mills
Orange, NJ
03.2024 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
CASHIER
Burlington
Elizabeth, USA
01.2024 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
CASHIER
Domino's Pizza
New York, USA
07.2023 - 12.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
OPERATIONAL ACCOUNT MANAGER
Bouygues Telecom Paris
France
06.2021 - 08.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
CUSTOMER ADVISOR
AXA-Bank Paris
France
05.2020 - 03.2021
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
FRONT OFFICE TECHNICAL ASSISTANCE 1413
FOUNDEVER
SENEGAL
12.2019 - 03.2020
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Enhanced customer satisfaction by providing timely and effective technical assistance for software and hardware issues.
CALL CENTER AGENT
QUALITY CENTER
SENEGAL
09.2017 - 02.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Education
INTERNATIONAL SUMMER SCHOOL -
KEDGE BUSINESS SCHOOL
BORDEAUX01.2022
BACHELOR OF TECHNOLOGY -
Ensup Afrique
Dakar01.2021
Skills
- Customer Service
- Scheduled Maintenance
- Cleaning and sanitizing
- Empathy
- Equipment Storage
- Cash handling
- Access
- Word
- Excel
- PowerPoint
- Outlook
- Programming skills (Beginner)
- Good command of communication tools
- Thoroughness and punctuality
- Initiative and creativity
- Merchandise presentation
Timeline
Merchandise Manager
Forman Mills
03.2024 - Current
CASHIER
Burlington
01.2024 - 03.2024
CASHIER
Domino's Pizza
07.2023 - 12.2023
OPERATIONAL ACCOUNT MANAGER
Bouygues Telecom Paris
06.2021 - 08.2022
CUSTOMER ADVISOR
AXA-Bank Paris
05.2020 - 03.2021
FRONT OFFICE TECHNICAL ASSISTANCE 1413
FOUNDEVER
12.2019 - 03.2020
CALL CENTER AGENT
QUALITY CENTER
09.2017 - 02.2018
BACHELOR OF TECHNOLOGY -
Ensup Afrique
INTERNATIONAL SUMMER SCHOOL -
KEDGE BUSINESS SCHOOL
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