Pape Sene
Bushkill ,PA
Summary
I am a business developper with over 11 years of experience in Finance, Automotive and Technology industry. I am currently looking for a fully remote job in my area of expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst
BMW North America
06.2021 - Current
- Execute system test cases to help improve the Customer Express System
- Execute test cases to detect usability and performance issues of Infobahn system
- Participate in trouble shooting existing Customer Express software issues and implement as per the change management process
- Documenting Infobahn software defects, using a bug tracking system
- Report car dealers’ Dealertrack system issues by creating tickets to send to the IT team after troubleshooting error messages during credit submission
- Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability
- Using Visure Requirements tracking tool for recording and prioritization of business requirements
- Using Agile Alignment within BABOK during Infobahn 10.0 Version Project
- Developing and managing business intelligence solutions for the organization
- Providing reports through office applications to improve business processes
- Collaborating with team members for the purpose of collecting data and executing the company’s mission
- Analyzing business requirements and processes and recommending them to the management and executives for implementation
- Creating and maintaining documentation that includes the design, requirements and user manuals for the organization
- Participating in Local Dealer Project using Business Process Re-engineering
- Using Visio to create business process flows including flowcharts and swim lane diagrams.
Business Analyst
EDI Matrix
01.2019 - 08.2022
- Write functional and user acceptance test cases as needed for Customer Express system upgrade and migration
- Use BRDs (Business Required Documentation), SRDs (System Required Documentation, to create business process Block diagrams using Microsoft Visio
- Record business requirements and potential technical challenges for STARS
- Contribute to documenting business requirements, problem resolutions for Funding Department
- Create business process diagrams, prototypes and mockups as needed with new software project using Agile methodology
- Assist business users with user manuals and training documents that I reviewed and enhanced according to new tools and system upgrades for the Funding Department
- Expanded and updated user manuals and training documents to help users leverage funding department applications and system upgrades
- Collaborate with QA team by communicating, sharing, and incorporating feedback
- Gather business requirements, by interviewing customers, and different stakeholders about the Rahual prerequisites
- Create test conditions, test cases, and test scenarios during Blue Ocean Project
- Analyze end-user needs and conducted fit gap analysis
- Use Microsoft Project to develop and maintain Work Breakdown Structure on various projects
- Identify Rahual app’s test requirements and coverage plan from specifications
- Create V diagram to map the Auto Direct App’s test case requirements
- Execute and assess manual and automated experiments and announcing test results
- Ran manual and automated functional test on STARS system
- Analyze and conveyed the results to the IT team
- Facilitated functionality test plan/case audits with cross-functional colleagues to determine if testing produced the expected result
- Shared relevant quality issues with the board.
Tech Support Specialist
Profitline / Tangoe
08.2010 - 06.2011
- Monitored tickets assigned to other IT staff to assure that we resolved problems and provided services in a timely fashion
- Tested compatibility of new programs with existing programs to evaluate system potential
- Attended professional and technical educational workshops to develop my technical skill
- Studied professional publications; established personal and professional networks in societies
- Defined product test plans and acceptance criteria add for Hyperstream system
- Developed, updated, and maintained testing standards and procedures for Hyperstream system
- Deployed Data Definition and Transaction Control language SQL queries for data validation.
Canada Business Integration Analyst Assistant
Mettler Toledo
12.2007 - 10.2009
- Successfully managed all phases of Canadian Digitops Project delivery from its initiation to its deployment
- Collaborated with cross-functional partners to achieve better business processes and improved software performance
- Worked with cross-functional teams to determine root cause of Digitops connectivity problems or transaction failures
- Managed open tickets to ensure that related issues were closed, and that the customer experienced proper resolution
- Worked in conjunction with the local Digitops power user community to address and respond to order management topics arising from B2B activities
- Coordinated BLUE OCEAN project kick-off call; ensured that stakeholders were present, and that project scope was defined
- Collected data samples and specifications needed to advance Blue Ocean integration project
- Developed UML use case diagrams for modeling static & dynamic aspects of Blue Ocean Mobile Application named Frameup
- Helped reveal core features of the Frameup app, defined metrics for success, uncovered potential project gaps
- Helped project managers field stakeholders’ change requests; perform Impact Analysis.
Education
Bachelor’s Degree in Communication -
Suffolk University/ Dakar – Senegal
01.2006
Skills
- Persistence
- Budgeting and Forecasting
- Planning and Monitoring
- Requirements Gathering
Certification
- Business Analyst Certificate from New Horizons Learning Centers (02/01/21 – 08/01/21)
- Excel
- Siebel
- WordPress
- MS Visio
- Analytical Capacity
- Tableau
- Salesforce
- Azure
- JIRA
- Microsoft Project
- SQL
- Software Development Life Cycle (SDLC)
Awards
Mettler Toledo STAR Award – Blue Ocean Integration Project
Languages
French
Native or Bilingual
Timeline
Business Intelligence Analyst
BMW North America
06.2021 - Current
Business Analyst
EDI Matrix
01.2019 - 08.2022
Tech Support Specialist
Profitline / Tangoe
08.2010 - 06.2011
Canada Business Integration Analyst Assistant
Mettler Toledo
12.2007 - 10.2009
Bachelor’s Degree in Communication -
Suffolk University/ Dakar – Senegal