PAPIA LY

• Recognize market trends and consumer demographics to draw in new business.
• Organize and manage retail accounts, wedding-related projects, and events with different teams.
• Ensure that all deliverables are supervised and made accessible to executives and stakeholders.
• Use word-of-mouth, warm markets, Instagram, Google Analytics, and networking events to consistently promote Mount Palomar Winery.
• Contribute to the creation and application of creative sales techniques aimed at boosting revenue and achieving weekly and daily targets.
• Prospected and closed a $100,000 Indian Wedding with 1000 guests.
• Create personal shopper appointments and help consumers/wine club members with their wine purchases.
• Responsible for locating, nurturing, and closing business with prospective customers regarding weddings or other events.
• Acknowledge the complex desires of the prospective couple and work with the wedding department to customize the celebration to meet their specific requirements.
• Create a sales plan and implement it that highlights the winery's advantages for wine tastings, wine clubs, events, and weddings.
• To ensure a wonderful, long-lasting customer experience, collaborate effectively with the teams from the restaurants, wine maker, wine club, tasting room, and weddings.
• Establish and maintain long-lasting relationships with clients by being a dependable resource throughout the sales process.
• Establish and preserve a relationship with clients in every way
• Manages sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the operations of the company.

• Organizes complex calendars and schedules; resolving any scheduling issues.
• Prepares Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
• Arranges all elements of the executive's travel requirements. Understanding individual preferences and needs to include last minute changes and cancellations.
• Prepares expense reports and reconciles credit card statements. Screens incoming telephone calls; responded to requests by gathering and providing information.
• Excellent communication and time management skills; proven ability to meet deadlines.
• Ability to function well in a high-paced environment; performs additional duties as assigned by executives.
• Drafts and prepares correspondence for internal announcements, board meetings, and organizations that the executive is involved with. Disputed a $35,000 unauthorized charge while reconciling credit card charges.
• Saved $3000.00 of unused airline ticket which expired during COVID-19.
• Manages the Executive's contacts
• Maintains and supports business relationships with customers, team members and and business partners.
• Assists in preparing and managing presentations and decks. Responds to emails/texts/phone calls, with contact outside normal business hours.
• Welcomes the Executive's guests by greeting them, in person or on the Summary Skills Experience phone; answering or directing inquiries.
• Uses discretion, confidentiality, and good judgment to handle C-Level matters.
• Represents the company and the Executive in a positive light through great follow-through skills and sound judgment.
• Conserves the Executive's time by reading, researching, collecting and analyzing information as needed, in advance.
• Completes adhoc projects as assigned – such as personal events and/or family needs.

• Represented companies such as Google, Microsoft, Oculus and Corazonas, provided coaching and training to team members/brand ambassadors for events, conferences and trade shows.
• Arranged thorough training for customer-facing and
support staff to deliver consistent tour/event results.
• Maintained composure and patience when faced with
difficult customer situations, and applied positive customer
support.
• Represented client and supervised events with decisive
leadership and quality execution.
• Troubleshot and resolved execution issues, technical
problems and vendor conflicts.
• Created meaningful connection between brand and
customers to actively engage with brand's identity and its
core values.
• Coordinated marketing events for showcasing product and service offerings
with clients like Microsoft, Oculus, Google
• Marketed products and services at tradeshows and promotional events.

• Anticipated and met client demands to run efficient and profitable tours.