Pappu Thejeshwi
Austin,TX
Summary
Skilled IT Support Engineer with experience in providing comprehensive technical support for end-users. Strengths lie in troubleshooting hardware, software, and networking issues, as well as training users on new technologies. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Software Engineer
Ven Soft
South Plainfield, NJ
08.2023 - Current
- Created automated test scripts supporting UI, API, functional, regression, as well as system testing.
- Specialized in quality assurance and software testing for web applications, REST APIs, and Salesforce environments.
- Developed and maintained test automation frameworks using JavaScript, NodeJS, Selenium, and Appium, enhancing test efficiency for web and mobile applications.
- Optimized CI/CD pipelines by integrating automation into development workflows, accelerating deployment cycles.
- Strong analytical skills in troubleshooting and triaging defects, collaborating with developers, and cross-functional teams to ensure smooth issue resolution.
- Hands-on experience with Java, Spring Boot, and system infrastructure, designing efficient test strategies for scalability and performance.
- Actively contributed to team development, mentoring junior engineers, and sharing best practices to strengthen the QA team’s capabilities.
- Identified and introduced new automation tools and methodologies, enhancing testing efficiency, and reducing manual efforts.
- Established coding standards, best practices, and structured defect-tracking processes to streamline quality assurance workflows.
- Proactive and adaptable, effectively managing multiple projects in fast-paced Agile environments, while ensuring high-quality deliverables.
Education
Master of Arts - Information Technology Management
Webster University
St. Louis, MO12-2024
Bachelor's of Technology - Electrical And Electronic Engineering
ANURAG GROUP OF INSTITUTIONS
INDIA05-2021
Skills
- Operating systems
- Software installation
- Network troubleshooting
- Server management
- Windows Server Configuration
- SQL programming
- PLC and SCADA systems
- IT documentation
- Scripting languages
Certification
Tata Consultancy Services (TCS) – Software Engineering Virtual Experience -Forage Certification
- Covers software development, testing, and debugging processes.
- Hands-on experience with test case creation, defect tracking, and automation basics.
Timeline
Software Engineer
Ven Soft
08.2023 - Current
Master of Arts - Information Technology Management
Webster University
Bachelor's of Technology - Electrical And Electronic Engineering
ANURAG GROUP OF INSTITUTIONS
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