Paprika Owens-Lloyd

• Complete weekly reports, pricing reports, nightly reports, monthly bonus reports, rent roll, market detail report, asset protect reports, property inspection reports, accrual and reclassification spreadsheet.
• Oversee and execute Capex projects.
• Pay bills using Avid Xchange.
• Boosted tenant retention by addressing issues to achieve speedy resolution.
• Saved money by operating community within budget. Renegotiating contracts to reduce monthly expenses.
• Directed employees by supervising activities to drive productivity and efficiency by hosting weekly team meetings.
• Develop strategies for achieving rental income profit goals.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Work close with company appointed law firm to settle resident eviction files/cases.
• Work with bond companies to collect monies to prevent rent loss and property damage loss.

• Managed residents lease contracts and financial accounts.
• Manage A+ luxury properties.
• Audit demographics in database.
• Conducted apartment tours for potential tenants and answered questions about property.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

• Answered employee questions regarding health benefits and 401k options.
• Overseen employee benefit enrollment process by answering questions and assisting employees with login details.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Troubleshot identified HR problems and implemented corrective actions to prevent recurrence.
• Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
• Overseen staff and onboarding training objectives to meet all state and federal regulations.

• Verified and logged in deadlines for responding to daily inquiries.
• Input client information into spreadsheets and the company database.
• Collected and input data into Jax Stat Track database.
• Transcribed data after verifying accuracy.
• Completed data entry and database updates with a focus on accuracy and efficiency.
• Met incoming guest with professional approach and provided friendly, knowledgeable assistance.
• Scheduled and confirmed appointments using QualiFax database.
• Managed incoming and outgoing calls for busy medical office.
• Answered office phones and emails.
• Provided effective and timely account support in handling inbound customer requests.

• Prepare lease contracts and obtained signatures and first payments from new residents using Rent Cafe, Yardi, TansUnion, BlueMoon and Microsoft Office/Outlook.
• Monitor status of all active leases to prepare for renewals, vacancies, payments and maintenance request.
• Welcome guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
• Maintain high-level customer as result of dynamic support.
• Show guest around property; highlighting features and redirecting concerns to capture interest.
• Maintain accurate records of all correspondence with and from tenants.
• Contacted and followed up with tenants on renewal notices.

Overseen daily business operations, maintenance team, pipeline leads and office administration.

• Promoted management company and property to local businesses in the area through marketing collaboration.
• Managed delinquent accounts by conducting calls for payments, letters on the door and keeping communication with appointed law firm.
• Conducted quick turns on apartments.
• Built and maintain relationship with third-party vendors.
• Managed lease renewal contracts.
• Complied with all Fair-Housing Laws and Acts.
• Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
• Settled tenant conflicts in the most effective manner possible.
• Maintained accurate records in database of all correspondence.
• Conducted background checks on applicants.

• Managed branch business.
• Managed team of eight people.
• Managed daily bank runs.
• Overseen and help team members to attain daily sales stats and work performance.
• Stage store events to obtain store leads by increasing store traffic.
• Submit credit applications.

Managed and operated mobile children's boutique with intent to meet both parents and children apparel needs while providing true convenience.

• Developed and maintain company website and social media pages.
• Used various applications such as database management to conduct daily business.
• Overseen store books using platform Quickbooks for accuracy.
• Ordered and maintain all business supplies and inventory.
• Coordinated successful children fashion show with the intent to brand the business and generate long-term sales. This built a successful online presence and increased sales.

• Managed hospital billing as a third-party to responsible parties preventing loss of revenue from insurance claims.
• Handled inbound calls.
• Insurance claim recovery.