Papy Dianga Okitokenge
Charlotte,USA
Summary
Mechatronics & Robotics Technician | Field Service Technician | Technical Support Specialist
Over 15 years of experience in installing, maintaining, and repairing complex technical systems. Skilled in automation, field service, and industrial/residential electrical systems. Known for accurate diagnostics, reliable support, and commitment to performance, safety, and continuous improvement in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mechatronics & Robotics Technician II
CBRE / Amazon
Charlotte, NC
12.2024 - Current
- Perform diagnostics and repairs on automated conveyor systems, sensors, and drive components.
- Implement preventive maintenance to maintain equipment uptime.
- Enhanced system reliability, reducing unplanned downtime by 15%.
- Comply with OSHA, LOTO, and CBRE maintenance standards.
- Installed new components or replaced defective parts to restore functionality.
- Followed safety guidelines and wore protective gear when using power drills and other power tools.
Technical Service Representative III
Xerox Corporation
Charlotte, NC
09.2023 - 11.2024
- Provided expert on-site technical repairs and maintenance for a wide range of printer and copier systems, achieving a first-visit resolution rate exceeding 90%.
- Maintained strong customer relationships through effective communication and professional service, consistently receiving high customer satisfaction scores.
- Efficiently managed service calls, diagnosed technical issues, and implemented timely and effective repair solutions.
Warehouse Associate
Amazon
Charlotte, NC
05.2018 - 08.2023
- Conducted minor repairs on OPEX systems.
- Collaborated with technicians to ensure the flow of materials in automated fulfillment systems.
Electricity Manager / Industrial Electrician
SOCALCO (Match Factory of Congo)
DR Congo
12.2007 - 06.2013
- Led the diagnosis and comprehensive repair of all factory automation and intricate electrical systems, ensuring continuous production.
- Successfully restored full factory operations by expertly diagnosing and resolving a complex timer relay failure that had eluded other technicians.
- Supervised critical electrical installations, comprehensive plant maintenance programs, and significant upgrade projects, ensuring adherence to safety standards and operational efficiency.
Education
Some College - Electronic Engineering
Superior Institute of Applied Technologies
Kinshasa09-2007
High School Diploma - Residential & Industrial Electricity
Professional Technology Institute Tshatshi
Kinshasa07-2005
Skills
● Electrical & Mechanical Troubleshooting – Skilled in diagnosing and repairing 3-phase motors, control panels, relays, and automation systems
● PLC & Automation Systems – Hands-on with PLCs and HMIs; currently training in Automation Technology at the University of Houston Downtown
● Robotics Maintenance – Experience with Opex Machines, conveyors, and automated warehouse systems
● Blueprints & Technical Docs – Proficient in reading electrical schematics, relay logic, and equipment manuals
● Safety & Compliance – Knowledgeable in OSHA standards, LOTO, and PPE protocols
● Diagnostic Tools – Experienced with multimeters, OTDRs, oscilloscopes, and fiber testing tools
● Software & CMMS – Proficient in ServiceNow, SiMTicket, APM, RPM, and Microsoft Office; AWS & MTA certified
Certification
- PLC Programming (In Progress)
- Maintenance Technician I & II – CBRE Academy, 2025
- OSHA Safety & Lockout/Tagout (LOTO)
- CPR & AED
- NFPA 70E – Electrical Safety
- AWS Certified Cloud Practitioner
- Microsoft Technical Associate (Database Fundamentals)
- Google Digital Marketing & E-commerce Certificate
References
Available upon request
Work Authorization
U.S. Citizen
Languages
English
French
Timeline
Mechatronics & Robotics Technician II
CBRE / Amazon
12.2024 - Current
Technical Service Representative III
Xerox Corporation
09.2023 - 11.2024
Warehouse Associate
Amazon
05.2018 - 08.2023
Electricity Manager / Industrial Electrician
SOCALCO (Match Factory of Congo)
12.2007 - 06.2013
Some College - Electronic Engineering
Superior Institute of Applied Technologies
High School Diploma - Residential & Industrial Electricity
Professional Technology Institute Tshatshi