Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

paquisha eutsey

Orlando,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Services Specialist

Progressive
01.2024 - Current
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
  • Trained new team members, sharing best practices and ensuring consistent service standards across the department.
  • Streamlined service processes for increased efficiency and improved customer experiences.
  • Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
  • Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.

Work From Home Customer Service Representative

Afni
09.2021 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Work From Home Customer Service Agent

Alorica
11.2020 - 09.2021
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Customer Service Representative

Concentrix
07.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Oakridge High School
Orlando, FL
05.2019

Skills

  • Active Listening
  • Microsoft Office Suite
  • Customer Relations
  • Customer Support
  • Computer Proficiency
  • Data Entry
  • Customer Service and Assistance
  • Navigational Skills
  • Service Delivery Optimization
  • Computer Skills
  • Handling Customer Complaints
  • Performance Goals

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved MVP through effectively helping with always being available.

Certification

  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Certified Sales Professional (CSP)
  • Microsoft Office Specialist (MOS) Certification

Timeline

Services Specialist

Progressive
01.2024 - Current

Work From Home Customer Service Representative

Afni
09.2021 - 10.2023

Work From Home Customer Service Agent

Alorica
11.2020 - 09.2021

Customer Service Representative

Concentrix
07.2019 - 11.2020

High School Diploma -

Oakridge High School

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paquisha eutsey