PARADISE IHUNWEZE
Newport News
Summary
Facilitated high customer satisfaction through quality service delivery. Addressed customer complaints promptly and professionally in difficult situations. Developed communication and organizational skills to enhance multitasking abilities. Provided quality service that created positive customer interactions. Organized records management and utilized Microsoft Office to boost efficiency. Acknowledged for reliability and commitment to team success. Contributed to improved performance in multi-site call centers through effective management and process enhancements. Assisted with general labor tasks, including loading and unloading materials with precision. Maintained a valid driver's license and exhibited a strong work ethic. Supported customer retention and strategic planning initiatives to enhance overall business performance.
Overview
12
12
years of professional experience
Work History
Truck Unloader
Walmart
- Opened containers and crates, filled warehouse orders, and weighed materials.
- Utilized strong organizational skills to keep work area clean and orderly at all times.
- Maintained cleanliness of assigned areas by sweeping floors, emptying trash receptacles.
- Assisted in unloading trailers and containers as needed utilizing manual lifting devices when necessary.
- Adjusted equipment to set up for unloading.
- Unloaded product from containers and placed on pallets in preparation for storage or shipment.
- Moved pallets to proper storage area with pallet jack or forklift.
Customer Service Representative
Walmart
02.2019 - 10.2022
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Determined charges for services requested and arranged for billing.
- Assisted customers with product selection by providing detailed information about available products and services.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships and loyalty through effective communication.
Material Handler
Aafes
02.2018 - 09.2018
- Responded promptly to requests from supervisors regarding material needs.
- Sorted and placed materials on racks, shelves, or bins using predetermined sequences.
- Efficiently managed time to complete daily tasks within set deadlines.
- Kept material handling equipment in good condition by conducting regular maintenance.
- Kept work areas clean, safe, organized and free of debris at all times.
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.
- Received supplies according to purchase orders or alternative verification methods.
- Used software to manage inventory and track shipments.
- Assembled shipping crates in accordance with customer specifications.
- Located materials and supplies by pulling and verifying items on production orders.
Lyft customer service associate
Ibex
05.2015 - 02.2018
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Troubleshot minor problems and reported larger technical issues.
Crew trainer/ member
McDonalds
03.2011 - 12.2013
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Focused on learning new skills and staying updated with industry changes.
Education
Associate in Science (A.S.) - Health and human services
Ultimate Medical Academy
Clearwaters, Florida01.2017
Skills
- Developed strategies for improving customer engagement and addressing inquiries promptly
- Utilized active listening skills to accurately assess and address client needs and concerns
- Achieved high levels of customer satisfaction through proactive service and product knowledge Enhanced store efficiency by implementing streamlined processes for inventory management Fostered a positive shopping environment that encouraged repeat business
- Coordinated order processing and shipping activities to maintain efficient supply chain operations
- Executed advanced features of Microsoft Word to streamline document creation and improve workflow efficiency
- Achieved improved team performance through effective staff training programs Enhanced employee engagement and retention by implementing comprehensive onboarding processes Cultivated a culture of continuous learning and development within the organization
- Produced high-quality presentations that effectively conveyed key messages Enhanced audience engagement through strategic use of visuals and design elements Achieved positive feedback from stakeholders on presentation effectiveness
- Achieved improved data accuracy and reporting efficiency through advanced use of Microsoft Excel Delivered comprehensive analysis and insights that informed strategic decisions Enhanced project outcomes by implementing effective spreadsheet solutions for data tracking
- Achieved seamless inventory management through proactive stocking and replenishment efforts Enhanced customer satisfaction by maintaining well-organized and accessible product displays Drove operational efficiency by streamlining inventory processes and minimizing stock discrepancies
- Managed end-to-end credit card payment processing, ensuring accuracy and compliance with financial regulations
- Oversaw order processing tasks, including verification, tracking, and coordination with shipping departments
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Coordinated various administrative tasks, ensuring effective communication and organization within the team
- Executed tasks with expertise in computer technology, ensuring effective data management and analysis
- Documented and communicated shipping procedures to enhance team understanding and performance
- Monitored and refined stockroom procedures to ensure compliance with safety and operational standards
- Achieved high product quality through rigorous quality control measures Enhanced customer satisfaction by reducing defect rates through proactive quality assessments Improved operational efficiency by implementing best practices in quality management
- Demonstrated proficiency in handling monetary exchanges and maintaining financial records
- Mediated disputes and negotiated solutions to foster effective communication among team members
- Developed and maintained delivery schedules, prioritizing customer satisfaction and on-time performance
- Streamlined call center processes to improve response times and support operational goals
- Analyzed various reading materials to identify key themes and concepts for better comprehension
- Demonstrated courteous and effective communication skills during all telephone interactions
- Managed documentation, scheduling, and correspondence to ensure effective administrative processes
- Streamlined refund processing workflows to enhance efficiency and accuracy in financial transactions
- Designed and executed team development programs aimed at strengthening skills and cohesion
- Employed critical thinking techniques to assess situations, identify challenges, and propose strategic recommendations
- Streamlined recordkeeping processes to enhance accessibility and reliability of information
- Managed inventory control processes, including receiving, storing, and distributing goods within the warehouse
- Achieved high customer satisfaction by managing merchandise orders and exchanges effectively Improved order processing times through strategic coordination with logistics teams Enhanced return processes, resulting in increased customer loyalty
- Customer Service
Timeline
Customer Service Representative
Walmart
02.2019 - 10.2022
Material Handler
Aafes
02.2018 - 09.2018
Lyft customer service associate
Ibex
05.2015 - 02.2018
Crew trainer/ member
McDonalds
03.2011 - 12.2013
Truck Unloader
Walmart
Associate in Science (A.S.) - Health and human services
Ultimate Medical Academy