Paradise Rosario
Wilkes-Barre,PA
Summary
I develop strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. I tend to see the big picture with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking Team Leader well-known for executing successful. I strive to have a positive workplace culture to align with organizational mission and values. I train new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Pret A Manger
02.2018 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Direct Marketing Sales Representative
PTM Marketing And Consulting
03.2016 - 06.2023
- Increased sales revenue by identifying new client prospects and cultivating strong business relationships.
- Exceeded quarterly quota by consistently implementing effective direct marketing strategies.
- Enhanced customer retention by providing exceptional service and personalized solutions.
- Developed a comprehensive understanding of client needs, resulting in tailored product recommendations that increased sales conversion rates.
- Improved lead generation process with strategic prospecting techniques, leading to higher quality leads for the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
Education
Associate of Arts - Court Reporting
Plaza College
Forest Hills, NY12.2024
Skills
- Cash Handling
- Team Supervision
- Quality Improvement
- Customer Targeting
Certification
- CNP - Certified Notary Public
- CPR
Timeline
Team Leader
Pret A Manger
02.2018 - Current
Direct Marketing Sales Representative
PTM Marketing And Consulting
03.2016 - 06.2023
Associate of Arts - Court Reporting
Plaza College
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