Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paradyce Pizarro

Fairburn,GA

Summary

I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

STG Logistics
Forest Park, Georgia
02.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers via email, chat, and social media platforms.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Completed office tasks and logistics.
  • Navigated multiple software applications while assisting customers.
  • Maintained up-to-date knowledge of company policies and procedures.

Cashier

MCX
San Clemente, CA
01.2020 - 05.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Handled returns and exchanges according to company policies.

Shift Leader

Zaxbys
Fairburn, GA
09.2017 - 01.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

High School Diploma -

Langston Hughes Highschool
Fairburn, GA
05-2018

Associate of Applied Science - Health Sciences

Chattahoochee Technical College
Marietta, GA

Skills

  • Data Entry
  • Information Security
  • Report Generation
  • Paperwork Processing
  • Call Management
  • Scheduling
  • Inbound and Outbound Calling
  • Problem Resolution
  • Shipping and receiving understanding
  • Microsoft Outlook
  • Coordination
  • Complaint Handling
  • Multi-Task Management
  • Critical Thinking
  • Credit card payment processing
  • Office equipment proficiency
  • Follow-up skills
  • Spreadsheets
  • Prioritization
  • Customer Service
  • Appointment Scheduling
  • Tactful and diplomatic

Accomplishments

  • I have received an award with STG Logistics for going the extra mile with everything I do. I was recognized for always getting my tasks done and helping others out when they needed help.

Timeline

Customer Service Representative

STG Logistics
02.2022 - Current

Cashier

MCX
01.2020 - 05.2021

Shift Leader

Zaxbys
09.2017 - 01.2020

High School Diploma -

Langston Hughes Highschool

Associate of Applied Science - Health Sciences

Chattahoochee Technical College

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Paradyce Pizarro