Summary
Overview
Work History
Education
Skills
Timeline
Generic

Param Dhanota

Union City,NJ

Summary

An MBA professional with 6+ years of experience working as a Business Analyst and an exceptional record of delivering high-performance technology solutions to meet challenging business demands. Proficient in a client-facing role and focused on end-to-end project delivery. A high achiever with excellent communication, analysis, and decision-making skills.

Overview

8
8
years of professional experience

Work History

Senior Business Analyst and Project Manager

NYC DSS
04.2022 - Current
  • Successfully gathered and analyzed requirements for the NYCWAY and Seams CMS systems, leading to streamlined workflows and improved system efficiency
  • Collaborated closely with business stakeholders and vendors to understand their needs and challenges, ensuring that all defects and enhancements requirements were accurately captured and addressed, leading to minimizing disruptions and maintaining system reliability
  • Created detailed user stories on Jira and Confluence, providing the technical development team with clear and actionable tasks, which streamlined the development process by 50%
  • Prioritize user stories according to business needs, ensuring that the most critical defects and enhancements were addressed first and Slot sized user stories to match the technical team's capacity, leading to reducing bottlenecks and focused sprint planning which improved overall project delivery timelines by 60%
  • Led sessions with vendors across all boroughs of New York to educate them on SEAMS CMS system process and business rules which led to 20% reduction in reported errors, higher compliance rate and smoother operations
  • Conducted comprehensive end-to-end testing for monthly sprint release and addressed potential issues during QA and UAT testing phase, contributed to a smoother release with fewer post-launch defects and strengthened stakeholder confidence in the system's performance and reliability.

Business Data Analyst

Arch Insurance
01.2022 - 04.2022
  • Streamlined Reporting Processes
  • Optimized the process of gathering and analyzing data by creating power BI dashboards, reducing turnaround times for report generation for teams across organization
  • Risk Management
  • Contributed to better risk assessment and management by providing detailed and accurate data analysis on claims and premiums
  • Identified Data Discrepancies
  • Successfully pinpointed missing data attributes, and inconsistencies between Cognos and Power BI, Improved overall quality of reporting ensuring data integrity and alignment
  • Coached sales team and fiance team members on how to use Power BI dashboards and generate reports for their weekly analysis
  • Streamlined Reporting Transition
  • Facilitated a smooth transition and integration between Cognos and Power BI, minimizing disruptions and ensuring continuity in reporting
  • Optimized Data Utilization
  • Enabled more effective use of available data in the modern data platform, ensuring that business stakeholders could leverage the full potential of Power BI leading to more informed and strategic decision-making
  • Improved Data Accessibility
  • Made complex data more accessible and understandable for business stakeholders through dynamic and real-time visualizations on Power BI dashboards which reduced the time and effort required to reconcile data between systems by 60%
  • Identified Trends and Patterns
  • Helped identify key trends, patterns, and anomalies through effective data visualization, driving proactive business strategies.

Senior Business Analyst

Chubb Insurance
04.2021 - 01.2022
  • Improved the user experience by developing clear and effective mockups and wireframes on MS visio that align with business requirements and user needs
  • Provided high-quality and detailed documentation, BRD, FRD’s, Data Flow diagrams, Activity diagrams, Uses case diagrams, and Sequence diagrams ensuring all stakeholders had a clear understanding of project requirements and workflows
  • Conducted requirement sessions with marketing and technical team to create, manage and publish on content management system
  • Ensured that all content met business requirements and received necessary approvals, leading to better alignment and satisfaction among stakeholders
  • Ensured documentation was always up-to-date, provided reliable support, timely updates,improving user satisfaction and the overall user experience by 30%
  • Contributed to the continual improvement of business processes and onboarded new products on the platform lead to enhanced efficiency and productivity
  • Improved tracking and visualization of project progress using Tableau, facilitating better management and communication
  • Supported top management in making informed data-driven decisions, driving efficiency that directly contributed to profitability
  • Works directly with internal business units to communicate risk and help resolve open vulnerabilities
  • Works on vulnerabilities found on externally hosted applications which are high priority and provides remediation for it
  • Led a team of 4 which included BA, Developer, QA and Tech lead for a system enhancement which required multiple API integration from internal and external system
  • Enhanced the organization’s ability to manage and mitigate risks by effectively communicating and resolving vulnerabilities
  • High-priority vulnerabilities were addressed promptly, improving the overall security posture of externally hosted applications.

Project Manager

Suzuki Motors
04.2016 - 07.2017
  • Facilitated the design and implementation of effective dealer management systems by conducting comprehensive use case and workflow analyses, leading to more streamlined operations
  • Provided accuracy and clarity of project requirements by conducting thorough interviews, document analysis, and surveys
  • Collaborated with CRM, sales, marketing, and compliance teams, ensuring the system was tailored to meet the specific needs of each department
  • Delivering tailored system solutions that enhanced the efficiency and effectiveness of various teams, leading to improved overall organizational performance
  • Increased user engagement and satisfaction by regularly updating dealers, agents, and business users on system enhancements and providing necessary education and support
  • Facilitated knowledge sessions for higher adoption rates of the dealer management system by ensuring users were well-informed and comfortable with new features and updates
  • Ensured that all business requirements documents (BRDs and SSD) were compliant with market regulations by thoroughly analyzing forms and rules, reducing the risk of non-compliance.

Education

MBA -

New York Institute of Technology
Manhattan, New York
05.2020

Bachelors of Technology -

Singhania University
Rajasthan, India
06.2014

Skills

Advanced Excel Modeling

Wireframes

Entity Relationship DIagram

SQL

Technology Architecture Analysis

Visio

PowerBI

Data Analysis

Functional Requirements

AWS

Project Management

Jira, QTest, Azure DevOps

Requirement Tracing and Gathering

Stakeholder Management

Quality Assurance/ UAT

Data Mapping/ Warehousing

Business Process Management

API Integration

AS -IS and TO-BE

BPMN

Timeline

Senior Business Analyst and Project Manager

NYC DSS
04.2022 - Current

Business Data Analyst

Arch Insurance
01.2022 - 04.2022

Senior Business Analyst

Chubb Insurance
04.2021 - 01.2022

Project Manager

Suzuki Motors
04.2016 - 07.2017

MBA -

New York Institute of Technology

Bachelors of Technology -

Singhania University

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Param Dhanota