Summary
Overview
Work History
Education
Skills
Accomplishments
Reading Mystery Novels, Attempting to teach myself crocheting
Languages
Timeline
Manager

Pam (Paramjit) Kaur

Denton,TX

Summary

Driven manager with a proven track record at Affordable Dentures Implants and Dentures Dental Services, adept in enhancing customer satisfaction and resolving conflicts through effective communication and problem-solving. Skilled in team leadership and operations management, I excel in streamlining processes and improving team performance, ensuring high-quality service delivery and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Enthusiastic motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

32
32
years of professional experience

Work History

Manager

Affordable Dentures & Implants
04.2005 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Patient Care Coordinator

Kaiser Permanent
02.1993 - 01.1999
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Education

Bachelor of Arts - Business Administration

Teeside College Of Business
United Kingdon
06.1988

Skills

  • Verbal and written communication
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Positive Attitude
  • Effective Communication
  • Problem Resolution
  • Multitasking
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Scheduling and Coordinating
  • Good Judgment
  • Relationship Building

  • Professionalism
  • Written Communication

Accomplishments

  • Reduced total quarterly complaints
  • Supervised team of 15 staff members.

Reading Mystery Novels, Attempting to teach myself crocheting

Thank You for choosing to read my Resume. I would like to add that I am not necessarily looking for a Management Role. I am open to any role that would fit my experience in your organization. I am loyal, punctual, have great work ethics. Look forwarding to meet you.

Pam

Languages

Punjabi
Native or Bilingual

Timeline

Manager

Affordable Dentures & Implants
04.2005 - 09.2024

Patient Care Coordinator

Kaiser Permanent
02.1993 - 01.1999

Bachelor of Arts - Business Administration

Teeside College Of Business
Pam (Paramjit) Kaur