Paramveer Singh
Fairfax,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Front Office Supervisor
The Westin Washington Dulles Airport
Herndon, VA
01.2020 - Current
- Supervises staff members, organizes schedules and delegates tasks.
- Maintains filing system for records, correspondence and other documents.
- Creates spreadsheets in Excel to track data such as vacation requests, sick days .
- Answers phone calls, responds to emails, routes mail and coordinated courier services.
- Resolves customer inquiries in a timely manner while maintaining positive relationships with clients.
- Manages front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Manages office inventory and places new supply orders.
- Monitores payments due from clients and promptly contacts clients with past due payments.
- Uses judgment and initiative in handling confidential matters and requests.
- Manages office budget to handle inventory, postage and vendor services.
- Completes thorough opening, closing and shift change functions to maintain operational standards each day.
- Remains calm and professional in stressful circumstances and effectively diffuses tense situations.
- Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviews completed work to verify consistency, quality and conformance.
- Assigns work and monitors performance of project personnel.
- Holds regular one-on-one meetings with employees to review performance and priorities and provide feedback.
General Manager
Best USA Inn
02.2009 - 07.2018
- Monitored front desk staff to ensure they met customer service standards.
- Resolved guest complaints in a professional manner.
- Ensured compliance with all safety regulations and protocols.
- Processed payments for services rendered at the front desk.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Managed inventory of supplies used at the front desk.
- Provided information about local attractions and events.
- Answered telephone inquiries from customers in a timely manner.
- Handled cash registers and balanced daily receipts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Scheduled space or equipment for special programs, meetings and conferences.
Professional Disc Jockey
xotic soundz ent.
02.2002 - 11.2016
- Reviewing the weekly and daily playlist
- Ensuring music and commercials are played on schedule
- Taking music requests and engaging with listeners
- Responding to social media interactions
- Presenting on-air competitions
- Interviewing guests
- Sufficient in using Acid 10.0, Cubase, Protools
- Over 1000+ events
team lead
anacomp
08.2009 - 01.2012
- Maintained database by entering new and updated customer and account information
- Prepared source data for computer entry by compiling and sorting information
- Also established entry priorities, processed customer, and account source documents by reviewing data for deficiencies.
Education
High School Diploma -
Fairfax High
06.2002
Some College (No Degree) - Hospitality Management
Northern Virginia Community College
Annandale, VASkills
- Technical Support
- Workflow Management
- Training and Mentoring
- Call Monitoring
- Handling Escalations
- Quality Assurance
- Relationship Building
- Skilled Multi-Tasker
- Budgeting and Finance
- Account Updates
- Customer Relations
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Decision-Making
- Conflict Management
- Focused on Customer Satisfaction
- Account Authorizations
- Problem-Solving
- Excellent Time Management Skills
- Computer Skills
Activities
- Graphic design
- Community service
- Producing music
- Traveling
- Disc Jockey
Languages
Hindi
Native/ Bilingual
Punjabi
Full Professional
Urdu
Professional
Timeline
Front Office Supervisor
The Westin Washington Dulles Airport
01.2020 - Current
team lead
anacomp
08.2009 - 01.2012
General Manager
Best USA Inn
02.2009 - 07.2018
Professional Disc Jockey
xotic soundz ent.
02.2002 - 11.2016
High School Diploma -
Fairfax High
Some College (No Degree) - Hospitality Management
Northern Virginia Community College
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