Paraskoviya Gorun
CHAPEL HILL,TN
Summary
To work as part of a team in an environment where can use the skills obtained to support staff Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist
Vanderbilt Children's Hospital
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Health Unit Coordinator
MultiCare Tacoma General Hospital
10.2018 - 02.2020
- Entered work orders into a computer system for appropriate departments regarding maintenance issues and Biomed needs.
- Provided care for patient unit, coordinating day-to-day hygiene, feeding, and quality of life functions.
- Developed policies and procedures for effective pharmacy management.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Reduced wait times for patients by effectively managing patient flow within health unit
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Coordinated successful discharges from facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Responded to patient call lights to expedite appropriate follow-through Maintained accurate patient records through diligent data entry and timely updates in electronic health record system
- Transcribed physician orders accurately and alerted nurses to new orders, single orders,stat medications
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Provided concierge service to assist patients and families and direct them to available resources.
- Communicated with patients, ensuring that medical information was kept private.
- Increased efficiency in theworkplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Scheduled surgeries, managed pre-certifications, verified insurance coverage.
- Assisted nursing staff with daily tasks, contributing well-organized and efficient unit environment.
- Helped troubleshoot equipment failures such as call systems, portable phones, WOWs, and other unit devices.
Health Unit Coordinator
Multicare Mary Bridge
08.2014
- Health Unit Coordinators manage telephone, intercom, and computer tasks
- Assist in the admission are available to help you find your way around while you are here at Mary Bridge Children's Hospital Medical Terminology Transcribing Dr
- Orders Admitting and Discharging patients Screen and relay Calls Unit supply/Equipment management Communicating with medical staff Maintaining patients medical Records Electronic Medical Records Data entry Clerical skills/balancing safe and deposit
Transporter
Multicare Tacoma General Hospital
03.2013 - 08.2015
- The Transporter is responsible for the safe and timely transport of patients, supplies, and equipment throughout the facility, Providing assistance to the units such as cleaning equipment, stocking supplies
- Work under direct supervision, and works closely with and under the direction of nursing staff
- Patient care staff throughout the health center
- External contacts include patients, patient, families, and physicians.
ACTIVITY HELPER
Royal Park Care Center
01.2011 - 01.2012
- Activities Assistant with a friendly, professional and energetic personality has a passion for improving the lives of others
- Responsible for assisting with a wide range of programs and activities for residents to promote fun and social interaction as well as involvement in planning special events
- Being part of a fast-paced, team-oriented Self-motivated and vibrant individual who possesses exceptional communication
Education
Health Unit Coordination
Clover Park Technical College
Lakewood, WA08.2014
GED -
Rogers High School
Spokane, WA01.2012
Skills
- Professional Communication Skills
- Cardiac Monitoring Abilities
- EPIC Skills
- Medical Terminology
- Transcribing Dr Orders
- Transcribing Handwritten or electronic physician orders
- Mentoring telemetry strips
- Admitting and Discharging patients
- Screen and relay Calls
- Unit supply/Equipment management
- Communicating with medical staff
- Interacting with patients and visitors
- Maintaining patient's medical records
- Electronic Medical Records
- Data entry
- Clerical skills, filing
- Outstanding Interpersonal Skills
- Great at Multitasking
- Work well Under Pressure
- Highly Organized
- Great Computer Skills
- Window 98
- Excel Spreadsheet
- Attention To Details
- Great customer service Skills
- Service Utilization Improvements
- Staff Scheduling
- Employee Work Scheduling
- Records Maintenance
- First Aid CPR AED (First Aid CPR AED)
- HIPAA Compliance Understanding
- Patient Scheduling Expertise
- Bookkeeping Support
- Medical insurance
- Medicaid
- Insurance Authorizations
- Insurance Verification
Additional Data
- EKG Monitor Technician Course
- HIPPA security training for health care staff certification
- Blood Bourne Pathogens Certification
- HIV/AIDS Education training Certification
- Health Care Provider CPR Certification
- Multicare Star Award
- Multi-lingual: English ,Romanian ,Russian
References
- Pavel Sandu, (253)222-7196
- Teresa Scotland, (253)241-9123
- Joylene Perrz, (253)444-8849
Languages
Russian
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Patient Service Specialist
Vanderbilt Children's Hospital
09.2023 - Current
Health Unit Coordinator
MultiCare Tacoma General Hospital
10.2018 - 02.2020
Health Unit Coordinator
Multicare Mary Bridge
08.2014
Transporter
Multicare Tacoma General Hospital
03.2013 - 08.2015
ACTIVITY HELPER
Royal Park Care Center
01.2011 - 01.2012
Health Unit Coordination
Clover Park Technical College
GED -
Rogers High School
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